Site Service Engineer - Refrigeration

Talent Trader Group; Singapore; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Engineer to provide exceptional assistance in troubleshooting refrigeration systems. In this role, you will engage directly with customers, diagnose technical issues, and collaborate with cross-functional teams to enhance product performance. Your expertise will be critical in training clients on system operation and maintenance, ensuring they receive the highest level of service. This position offers a unique opportunity to contribute to product development and improvement while working in a dynamic and supportive environment. If you are passionate about engineering and customer service, this is the perfect role for you.

Qualifications

• Bachelor's in Mechanical Engineering or related field required.
• Experience in technical support within refrigeration industry preferred.

Responsibilities

• Provide technical support and troubleshooting for refrigeration systems.
• Collaborate with teams to resolve customer issues and ensure satisfaction.

Skills

Technical Support

Problem-Solving

Communication

Refrigeration Systems Knowledge

Team Collaboration

Education

Bachelor's Degree in Mechanical Engineering

Job description

Responsibilities:

• Provide technical support and troubleshooting assistance to customers regarding refrigeration systems and equipment.
• Diagnose and resolve technical issues on-site visits.
• Collaborate with cross-functional teams to identify and implement solutions to customer problems.
• Provide training and guidance to customers on the operation and maintenance of refrigeration systems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Participate in product testing and evaluation to provide feedback for product improvement.
• Assist in the development and implementation of new products and features.
• Ensure customer satisfaction and provide excellent customer service.

Minimum Requirements:

• Bachelor's degree in Mechanical Engineering or related field.
• Prior experience in technical support or field service role within the refrigeration industry.
• Strong knowledge of refrigeration systems and equipment.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to travel as required.

If you are interested in the advertised position, please click on the APPLY button below to send in your resume or send to [e-mail].