Site Reliability Engineer

Viasat; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global technology company in Singapore is seeking a Site Reliability Engineer to enhance service reliability and performance. You will work closely with customer-facing teams and engineering to resolve technical issues, automate processes, and develop monitoring tools. The ideal candidate should have over 5 years of experience in network operations, strong programming skills, and a background in troubleshooting complex systems. This role offers opportunities for impactful work in a fast-paced environment.

Qualifications

• 5+ years experience in troubleshooting and triage of technical issues in a fast paced environment.
• 5+ years experience in Network Operations or Product Support.
• Demonstrated ability to work with ambiguous requirements, adapt, and learn.

Responsibilities

• Identify and investigate customer performance problems and recommend remediation.
• Drive initiatives to improve service reliability and performance.
• Create performance reports for stakeholders.

Skills

Troubleshooting and triage of technical issues

Network Operations or Product Support

Advanced knowledge of programming languages (Python)

Strong networking knowledge (TCP/IP, IPSEC, VPN)

Data analytics tools (Splunk, Kibana)

Excellent customer rapport

Education

Bachelor’s degree in electrical engineering, Computer Science, or Computer Engineering

Tools

Data analytics platforms (Splunk, Kibana)

Cloud platforms (GCP, AWS)

Job description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you’ll do

The Customer Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability, and performance of the Service to different Enterprise Customers. The Customer Engineering Team is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. The team is also responsible to build and maintain Alerts to proactively monitor the service and act as the technical liaison between Customer facing teams and the Engineering teams.

The day-to-day

As a Site Reliability Engineer, you will:

• Identify and investigate potential and actual customer performance problems, recommend, and prioritize remediation, and assess effectiveness of remediation actions
• Participate in and provide feedback on product design, especially regarding reliability and availability
• Drive initiatives with partner teams to improve the reliability and performance of the Service through improved system design
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solution
• Work Closely with Customer facing teams (Technical Account Mangers and Program Teams) to understand and prioritize the Customer issues
• Drive monitoring and automation initiatives
• Create and present Performance reports for technical and management stakeholders
• Work closely with Engineering teams to communicate and prioritize the service impacting issues
• Reproduce and test the Customer issues in the Lab
• Develop Automated scripts and tools to Enable monitoring of the Service
• Be part of on-call rotations

What you’ll need

• 5+ years experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers.
• 5+ years experience in Network Operations or Product Support
• Advanced knowledge of modern programming languages, especially Python
• An ability to understand large complex systems and a passion to constantly improve environments
• Strong networking knowledge: TCP/IP, IPSEC, VPN, NAT, Routing Protocols, AAA
• Set priorities and work efficiently in a fast-paced environment
• Demonstrated ability to deliver results on time with high quality and attention to detail
• Demonstrated ability to work with ambiguous requirements, adapt, and learn
• Experience with data analytics tools(Splunk, Kibana)
• Keen (data-driven) decision making skills under incomplete information
• Excellent face-to-face and remote customer rapport
• Bachelor’s degree in electrical engineering, Computer Science, or Computer Engineering
• Up to 10% travel

What will help you on the job

• Experience analyzing data and trending to gain operational efficiencies
• Telecom or related operational service experience, especially wireless networks
• Previous technical role in a DevOps/SRE workflow
• Experience with Satcom technology
• Experience/knowledge GCP, AWS, Big Query

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.