Shop Manager

SKECHERS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading retail company in Singapore is seeking a motivated Store Manager to oversee operations and lead the team towards achieving sales and qualitative objectives. The ideal candidate will possess a diploma, have relevant retail experience, and a passion for customer service. Responsibilities include managing team tasks, training staff, and optimizing store performance while ensuring excellent customer service. Flexibility to work shifts, weekends, and holidays is necessary.

Qualifications

• Sales driven and results oriented.
• Strong passion for customer service.
• Relevant experience in the retail industry.
• Able to work on rotating shift, weekends and public holidays.

Responsibilities

• Achieve sales and qualitative objectives for Skechers stores.
• Build and manage the team with defined structure.
• Establish daily tasks for team members.
• Train and coach store staff according to company directives.
• Organize and optimize store operations.
• Manage stock and delivery plans.

Skills

Sales driven and results oriented

Strong passion for customer service

Good interpersonal and communication skills

Energetic and motivated with a positive mindset

Able to lead and motivate the team

Good knowledge of MS Office tools

Education

Diploma qualifications

Job description

Job Responsibilities

• Achieve both the sales and qualitative objectives set for Skechers stores
• Build, motivate and manage the team, define and build the necessary structure
• Establish plans and allocate the daily tasks to team members
• Manage, train and motivate the team.
• Motivate and improve the service level according to company directives by continuously evaluating the quality of service/messages and give individual feedback to the team of store staff.
• Train and coach the store staff to respond in a manner that corresponds to company directives.
• Organize and optimize the smooth running of the store in accordance with the service directives.
• Anticipate the requirements for each area of activity and ensure continually adequate stocks, place orders, check the deliveries.
• Define the optimal delivery plan (frequency/cost/product availability) and optimize the stock holding areas.
• Interface with Management and other departments; Establish annual sales and work level forecasts and provide necessary info/reporting to management or other departments as required.
• Any other ad hoc duties assigned.

Requirement

• Candidates with at least Diploma qualifications
• Sales driven and results oriented
• Strong passion for customer service
• Relevant experience in the retail industry
• Good interpersonal and communication skills
• Energetic and motivated with a positive mindset
• Able to lead and motivate the team
• Good knowledge of MS office tools
• Able to work on rotating shift, weekends and public holidays