Shipping Operations Manager

BIG - FOOT LOGISTIC PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking an experienced Shipping Manager to oversee the end-to-end export and import fulfillment processes. The role includes managing shipment execution, optimizing SOPs, and coordinating with stakeholders to ensure compliance. The ideal candidate should possess a degree in Supply Chain or Logistics, with extensive experience in freight forwarding, team leadership, and strong communication skills in both English and Chinese. The position demands an individual who can thrive in a fast-paced environment and manage departmental costs effectively.

Qualifications

• 3-5 years of experience in freight forwarding and shipping.
• Experience in leading teams and people management.
• Strong knowledge in Export & Import Operations and Custom Process.

Responsibilities

• Lead export and import order fulfillment operations.
• Conduct reviews of SOPs to enhance operational efficiency.
• Ensure accurate execution of shipments according to KPIs.
• Timely response to inquiries via telephone and email.
• Manage shipping documents efficiently.
• Communicate proactively with shipping lines and freight forwarders.

Skills

Strong communication skills

Problem-solving

Operational efficiency

Team leadership

Freight forwarding

Microsoft Office proficiency

Bilingual in English and Chinese

Education

Bachelor’s Degree or Diploma in Supply Chain/Logistics/Shipping

Job description

We are seeking an experienced Shipping Manager to oversee end-to-end export and import fulfillment. This role is responsible for managing shipment execution, optimizing SOPs, coordinating with Shipping Lines, Freight Forwarders, and warehouses, and ensuring full compliance across all processes. The ideal candidate is a strong communicator and problem-solver who can drive operational efficiency, lead a team, and manage departmental costs effectively.

Responsibilities

• Lead and manage export and import order fulfillment operation as the main point of contact.
• To create and conduct periodic reviews of SOPs aimed at enhancing operational efficiency through system automation or process improvements, thereby mitigating potential risk areas.
• Ensure that shipments are executed accurately and punctually according to agreed SOPSs and KPIs.
• Ensure inquiries via telephone and/or email are timely and accurately responded.
• Ensure all related shipping documents, such as BL, AWB, DO, Commercial Invoices, Tax Invoices, etc, are efficiently and properly handled as per requirements.
• Experienced in international/cross-border freight forwarding.
• Develop and uphold guidelines and best practices to minimize compliance risks associated with shipments.
• Deliver on-the-job training to staff members to enhance their work performance and productivity.
• Proactively communicate with Shipping Lines and Freight Forwarders for shipping information, negotiate shipping costs accordingly.
• Manage Warehouse and/or 3rd Party Warehouse Provider to ensure on time clearance, loading and unloading of containers.
• Liaise with relevant parties for shipment discrepancies, shipping and insurance claims matters.
• Manage Shipping Lines and Freight Forwarders via regular performance meetings.
• Manage and ensure departmental costs are within agreed budget.

Requirements

• Bachelor’s Degree or Diploma in Supply Chain / Logistics / Shipping or equivalent related qualification.
• Min 3-5 years of professional experience in freight forwarding and shipping.
• With experience in organizing, leading a team, people management and leadership, including recruitment, training & development, coaching, conflict and performance management.
• Strong knowledge in Export & Import Operations, Custom Process, Permit Declaration, Incoterms, Shipping Operation matters.
• Strong knowledge various shipping lines, freight forwarders, related freight and shipping costs, and able to engage Shipping Lines and Freight Forwarders as needed.
• Proficient in Microsoft Office applications and other relevant software.
• Strong written and verbal communication skills in English and Chinese.
• With Portnet experience is added advantage.
• Able to multi-task in a fast-paced environment.