Shift Manager

WORKLE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading operator in the service industry is seeking a team leader in Singapore. The role involves overseeing a team of service champions, ensuring safety compliance, and managing daily operations at the petrol station. Responsibilities include fostering customer relationships, maintaining professionalism, and optimizing service quality. Candidates should possess strong leadership skills and a commitment to service excellence in a dynamic work environment.

Qualifications

• Proven leadership skills in a service-oriented environment.
• Ability to manage operations effectively.
• Strong communication and customer service skills.

Responsibilities

• Lead a team prioritizing safety and operational efficiency.
• Manage daily operations of the petrol station.
• Ensure quality customer service and team performance.

Job description

General Roles and Responsibilities:

• Lead a team of service champions to prioritize safety by enforcing Shell policies and procedures, fostering a culture of safety awareness, and ensuring a safe working environment
• Oversee day-to-day operations at the petrol station to maintain efficiency and productivity
• Monitor and ensure that service champions' uniforms are clean, worn properly, and meet Shell Uniform standards to uphold a professional image
• Provide high-quality customer service in the c-store and forecourt, managing the team to build strong customer relationships and promptly address any issues or feedback
• Manage team members to uphold quality standards, oversee inventory procurement, and ensure the station environment is clean and well-maintained
• Implement and enforce work protocols and procedures through staff training, performance monitoring, and compliance audits
• Lead the team of service champions in engaging with customers, promoting products, and upselling to increase sales in both fuel and c-store revenue
• Flexibility to work various shifts to ensure operational coverage and success of the petrol station