Services Commercial Manager & Customer Lifetime Value (CLV) Manager

Philips Domestic Appliances Singapore Pte. Ltd.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A global healthcare leader is seeking a Services Commercial Manager & Customer Lifetime Value Manager for Emerging Markets in Singapore. The ideal candidate will lead the business strategy and execution for the Services division, with responsibilities in market strategy, performance management, and team leadership. Applicants should have 12-15 years of relevant experience, strong interpersonal skills, and a focus on customer satisfaction. Join to make a significant impact on the healthcare landscape.

Qualifications

• 12-15 years of experience in relevant fields.
• Demonstrated strength in team leadership and performance management.
• Experience with high-volume service sales and managing complex transactions.

Responsibilities

• Lead overall business strategy and commercial execution for Services division.
• Set CLV strategy and targets in coordination with sales leaders.
• Determine go-to-market strategy and drive performance across channels.
• Develop and implement local go-to-market strategies.
• Manage a team of Services account managers and specialists.

Skills

Sales Strategy

Business Development

Key Account Management

Team Leadership

Performance Management

Interpersonal Skills

Analytical Skills

Problem-Solving

Education

Bachelor's or Master's in Sales Strategy, Business Development, Marketing, Healthcare, or equivalent

Tools

CRM Systems

Job description

Job Title

Services Commercial Manager & Customer Lifetime Value (CLV) Manager – Emerging Markets

Job Description

Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

We have an exciting opportunity for a Services Commercial Manager & Customer Lifetime Value (CLV) Manager – Emerging Markets. In this role, you will be responsible for leading the creation of the overall business strategy and its commercial execution for the Services division across Philippines, Malaysia and Singapore. You will oversee business planning with the respective teams, drive execution, and ensure the top lineperformance of the division. Additionally, you will develop go-to-market strategies, support cross-business initiatives, and manage a team dedicated to driving profitable growth and delivering comprehensive value propositions. The Services Commercial Manager & CLV Manager will report to the Service Commercial Manager APAC. This role will be ideally located in the Philippines.

Key Responsibilities

• Leads the overall business strategy creation and commercialexecution of the Services business across Businesses in Singapore, Malaysia and the Philippines.
• Responsible for setting CLV strategy, targets and execution in coordination with businesses and sales leaders
• Determines go to market strategy and drives performance across all channels (direct, channel partners, PLS)
• Responsible for Market introduction of new Servicesand Lifecycle solutions
• Responsible for topline in the Services market P&L and delivering on the financial commitments and top line targets.
• Develops the strategic planning with the respective businesses and leads sales execution
• Develops local go-to-market strategies (Segmentation, Targeting, Positioning, Portfolio definition, pricing and promotion)
• Supports the Businesses in the creation of integral (equipment + service) value propositions to drive profitable growth
• Generates locally relevant insights as input for proposition and roadmap development
• Drives continuous improvement of the sales process and sales excellence applying LEAN
• Manages a team of Services account managers, Renewal specialists and Lifecycle Business Manager across Businesses (dotted line and direct reports)

You're the right fit if:

• You bring at least 12 - 15 years’ experience with Bachelor's OR Master's in areas such as Sales Strategy, Business Development, Sales Operations, Marketing technology, Healthcare, MedTech or equivalent.
• Demonstrated strength in key account management, team leadership, coaching, training, and performance management aimed at achieving sales excellence.
• Experience with high-volume, large-ticket service sales, with the ability to manage complex transaction cycles and high-stakes negotiations.
• You demonstrate strong interpersonal skills to navigate and influence in a matrix environment, teamwork, problem-solving, solution selling, CRM, along with being very analytical and data-driven with strong business acumen.
• Are customer-focused, thrive in teamwork, demonstrate resilience, efficiency, and possess the ability to effectively set and manage priorities in a fast-paced environment, while maintaining integrity.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.