ServiceNow Solution Architect

NTT Ltd; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading IT company is seeking a Senior ServiceNow Solution Architect to lead comprehensive design and execution of ServiceNow solutions across UX, AI, GRC, and CMDB. The ideal candidate will have 9-12 years of IT experience with over 5 years in ServiceNow, showcasing strong leadership and hands-on architectural skills. Responsibilities include guiding development teams, conducting design workshops, and ensuring alignment with best practices. The role emphasizes mentorship and technical decision-making, making it integral to delivery success.

Qualifications

• 9–12 years of overall IT experience with 5+ years focusing on ServiceNow.
• Proven experience as a ServiceNow Solution Architect or Lead Architect.
• Expertise in converting HSLS into LLDs and leading implementations.

Responsibilities

• Own end-to-end solution design for ServiceNow initiatives.
• Convert High-Level Designs into detailed Low-Level Designs.
• Lead technical design workshops with stakeholders.

Skills

ServiceNow Solution Architect

UX/UI Framework

Hands-on experience with CMDB

ServiceNow AI capabilities

Strong documentation skills

Job description

Location: Bangalore, India

Category: Technical Engineering

Job Description:

Customer Name : MBDRI

Job Title

Senior ServiceNow Solution Architect (UX, AI, GRC & CMDB)

Role Summary

We are looking for a Senior ServiceNow Solution Architect who can translate high‑level architectural designs into executable low‑level designs (LLDs) and lead the end‑to‑end design and execution of ServiceNow solutions. The role requires strong hands‑on architectural depth, close collaboration with business stakeholders, and the ability to guide development teams through scalable, secure, and user‑centric implementations across UX, AI, GRC, and CMDB domains.

Key Responsibilities

• Own end‑to‑end solution design for ServiceNow initiatives—from business requirements to production rollout
• Convert High‑Level Designs (HLDs) into detailed, executable Low‑Level Designs (LLDs) for development teams
• Lead technical design workshops, requirement clarification, and architecture reviews with business and IT stakeholders
• Provide architectural guidance during development, testing, and deployment
• Ensure alignment with ServiceNow best practices, platform standards, and enterprise architecture
• Drive UX‑led design thinking to improve adoption and user experience
• Design and govern solutions across AI, GRC, and CMDB modules
• Mentor developers and reviewers on design quality, scalability, and performance
• Act as the technical SPOC for architecture‑related decisions and escalations

Must‑Have Skills & Experience

• 9–12 years of overall IT experience with 5+ years on ServiceNow
• Proven experience as a ServiceNow Solution Architect or Lead Architect
• Strong expertise in converting HLDs into LLDs and guiding execution
• Hands‑on experience with:
• CMDB & CSDM, CI classes, relationships, discovery & service mapping
• UX/UI Framework, Service Portal, Next Experience, UI Builder
• ServiceNow AI capabilities (Virtual Agent, Predictive Intelligence, GenAI features)
• GRC modules (Risk, Compliance, Policy, Controls)
• Strong understanding of data models, integrations, workflows, and scripting
• Experience leading end‑to‑end ServiceNow implementations
• Ability to work closely with developers, QA, product owners, and business users
• Strong documentation skills for design artefacts, architecture diagrams, and decision logs

Good‑to‑Have Skills

• Experience with SecOps, ITSM, ESM, CSM modules
• Exposure to AI strategy, automation frameworks, and GenAI use cases in ServiceNow
• ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist
• Experience working in large enterprise or global delivery models
• Familiarity with Agile / SAFe delivery models
• Knowledge of integration patterns (REST, MID Server, external systems)
• Soft Skills & Leadership Traits
• Strong stakeholder communication and influencing skills
• Ability to challenge requirements constructively and propose optimal solutions
• Mentoring mindset—able to uplift developer capability
• Structured thinking with attention to detail
• Ownership mindset with a design‑to‑delivery orientation

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