Service Manager (HVAC)

STAFFLINK SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A service solutions provider in Singapore is seeking a dedicated professional to oversee After Sales operations, focusing on maintenance and customer satisfaction. This permanent role requires strong leadership and HVAC experience, as well as a valid Class 3 license. Responsibilities include managing the AFS team, liaising with stakeholders, and implementing quality service practices. Join a dynamic environment where you can make a significant impact on service delivery and team performance.

Qualifications

• Leadership and HVAC experience is a must.
• A valid Class 3 license is required.

Responsibilities

• Oversee and manage all After Sales operations for cooling equipment.
• Lead and coordinate the AFS team for efficient scheduling and quality service.
• Liaise with internal and external stakeholders to support AFS execution.
• Prepare and maintain AFS documentation and service reports.
• Conduct site visits for troubleshooting and project assessments.
• Implement and monitor standard operating procedures for AFS activities.
• Track AFS performance metrics and drive continuous improvements.
• Manage manpower allocation and performance evaluations for the team.
• Identify business opportunities to expand AFS revenue streams.
• Collaborate with management on strategic plans and budgets.

Skills

Leadership

HVAC experience

Class 3 license

Job description

• 5 days work week, 8.30am - 6pm

• Location: Tuas (company transport is provided)

• Class 3 license is a must

• Leadership and HVAC experience is a must

• Permanent role

Our client is a one-stop service solutions provider for cooling equipment in Southeast Asia.

Responsibilities

• Oversee and manage all After Sales (AFS) operations, including maintenance, repair, and replacement activities.
• Lead, plan, and coordinate the AFS team to ensure efficient scheduling, timely response, and quality service delivery.
• Liaise with internal departments (e.g. Projects, Procurement, HR, Finance) and external stakeholders (e.g. customers, suppliers, subcontractors) to support smooth execution of AFS matters.
• Work closely with customers and end users to assess equipment performance, diagnose technical issues, and provide effective solutions.
• Prepare, review, and maintain all necessary AFS documentation, service reports, and performance records.
• Conduct site visits for AFS works, troubleshooting, and site surveys for potential AFS projects.
• Develop, implement, and monitor standard operating procedures (SOPs) and safety practices for AFS activities.
• Track AFS performance metrics (e.g. response time, job completion rate, customer satisfaction) and drive continuous improvement initiatives.
• Manage manpower allocation, training, and performance evaluation for the AFS team.
• Identify business opportunities to expand AFS revenue streams, including service contracts, spare parts sales, and preventive maintenance packages.
• Collaborate with management to develop strategic plans and budgets for AFS department growth.

How to apply

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Jason Bong Wee Kiat

EA Personnel Reg. No.: R23116067