Service Management (ServiceNow) Sales and Delivery Lead

IBM; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading technology and consulting firm in Singapore is seeking a Service Management (ServiceNow) Sales and Delivery Lead to drive client transformations using ServiceNow technologies. You'll oversee major programs, ensuring high-quality outcomes while managing senior client relationships. The ideal candidate has over 10 years in IT Service Management and extensive experience with ServiceNow solutions. This role emphasizes collaboration and innovative strategies to deliver impactful improvements for clients, fostering long-term partnerships.

Qualifications

• 10+ years in IT Service Management or related consulting fields.
• 5+ years of hands-on experience with ServiceNow.
• Proven success in pre-sales and delivering large ServiceNow transformation programs.

Responsibilities

• Lead ServiceNow-powered service management transformations.
• Provide governance and risk management oversight.
• Drive the ServiceNow Service Management pipeline.

Skills

IT Service Management

ServiceNow

Stakeholder management

ITIL v4

Digital Operations

Automation knowledge

Education

Bachelor's Degree

Job description

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

The Service Management (ServiceNow) Sales and Delivery Lead is responsible for driving growth, delivering high-value client engagements, and building IBM’s ServiceNow service management capability. This role sits at the intersection of consulting, technology, and client strategy—supporting both pre‑sales and delivery excellence.

You will lead ServiceNow-powered service management transformations, shape deals, provide strategic guidance to clients, oversee delivery teams.

• Serve as engagement lead for major ServiceNow programs
• Ensure high-quality delivery outcomes that meet scope, schedule, and budget expectations.
• Provide governance, risk management, delivery oversight, and senior stakeholder management.
• Drive the ServiceNow Service Management pipeline, from opportunity identification to deal closure.
• Guide teams of architects, consultants, developers, and project managers.
• Drive continuous improvement, automation, and adoption of ServiceNow best practices and IBM methods.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• 10+ years in IT Service Management, Digital Operations, or related consulting fields.
• 5+ years of hands-on experience with ServiceNow—across design, architecture, delivery, or advisory work.
• Proven success in pre-sales and delivering large, multi-tower ServiceNow or service management transformation programs.
• Strong expertise in ITIL v4, ITSM, ITAM, ITOM, HRSD, SecOps, GRC, CMDB, workflow design, and enterprise service processes.
• Experience leading multi-million-dollar engagements and managing senior client relationships.
• Deep understanding of hybrid cloud, automation, AI-driven operations, and the broader technology ecosystem.
• Excellent communication, executive presence, and stakeholder management skills.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Service Management (ServiceNow) Sales and Delivery Lead

Job ID

79720

City / Township / Village

State / Province

Country

Work arrangement

Onsite

Area of work

Consulting

Employment type

Regular

Position type

Professional

No Travel

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?