Service Desk Intern: Fast-Paced Tech Support

DXC Technology; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

DXC Technology in Singapore seeks a customer-focused technical support professional to handle front-line service and high-volume contacts. The role emphasizes teamwork, clear communication, and adaptability to a variable shift pattern.

The ideal candidate will work in a dynamic, high-pressure environment and contribute to resolving many customer issues using appropriate tools while maintaining data security and policy compliance.

Qualifications

• Strong communication skills and ability to work in a fast-paced environment.
• Team-focused with proven collaboration and adaptability.
• Experience delivering front-line service in a technical/support role.

Responsibilities

• Answer contacts promptly and professionally.
• Log/Validate all contacts in Call Handling Database.
• Resolve a high percentage of customer problems using relevant tools and systems.
• Manage end-to-end all calls logged, providing regular updates to customers.
• Complete follow-on actions as appropriate.
• Invoke escalation procedures within defined time frames.
• Adhere to account policies and procedures.
• Work to achieve individual and team goals.
• Protect confidential and sensitive information and materials.
• Observe compliance with licensing, copyright and trademark legislation.

Skills

Communication skills

Team-oriented

Customer service

Shift flexibility

Technical aptitude

Windows OS

Job description

DXC Technology in Singapore seeks a customer-focused technical support professional to handle front-line service and high-volume contacts. The role emphasizes teamwork, clear communication, and adaptability to a variable shift pattern.

The ideal candidate will work in a dynamic, high-pressure environment and contribute to resolving many customer issues using appropriate tools while maintaining data security and policy compliance.