Service Desk Intern: Dynamic Tech Support

DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

DXC Technology Services Singapore Pte. Ltd. is seeking a customer service professional to support a fast-paced, high-pressure environment.

The role involves handling front-line service for customers, with a flexible shift pattern in an international company. Key duties include answering inquiries promptly, logging and validating contacts in the Call Handling Database, resolving problems with available tools, and managing end-to-end call status updates while adhering to DXC policies and

Qualifications

• Strong communication and problem-solving abilities.
• Ability to work in a fast-paced, high-pressure environment.
• Willingness to work variable shifts and adapt to changes.

Responsibilities

• Answer contacts promptly and professionally.
• Log/Validate all contacts in the Call Handling Database.
• Resolve a high percentage of customer problems using relevant tools and systems.
• Manage end-to-end all calls logged, providing regular updates to customers on call status.
• Adhere to account Policies & Procedures.
• Work to achieve individual and team goals.

Skills

Communication skills

Team oriented

Flexibility

Shift work

Job description

DXC Technology Services Singapore Pte. Ltd. is seeking a customer service professional to support a fast-paced, high-pressure environment.

The role involves handling front-line service for customers, with a flexible shift pattern in an international company. Key duties include answering inquiries promptly, logging and validating contacts in the Call Handling Database, resolving problems with available tools, and managing end-to-end call status updates while adhering to DXC policies and