RR-0393497 Service Desk Intern-19

DXC Technology Company; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

DXC Technology is seeking a capable technical support professional in Singapore to handle frontline customer interactions across a fast-paced, multinational environment. You will log, track, and resolve problems, provide timely updates, and escalate when needed, all while protecting confidential information and adhering to licensing policies.

The role emphasizes strong communication, teamwork, and a willingness to work variable shifts within a globally connected company that prioritizes

Qualifications

• Experience in fast-paced, high-pressure roles.
• Strong communication and teamwork skills.
• Willing to work variable shift patterns.
• Preferably has technical aptitude and basic hardware/software knowledge.

Responsibilities

• Answer contacts promptly and professionally.
• Log/Validate all contacts.
• Call handling and database management.
• Resolve a high percentage of customer problems using relevant tools.
• Provide regular updates to customers on call status.
• Escalate issues per procedures.
• Adhere to DXC policies and licensing.
• Protect confidential information.
• Observe compliance with licensing, copyright and trademark.

Skills

Technical support

Customer service

Communication skills

Team oriented

Shift flexibility

Technical aptitude

Tools

Microsoft Windows

Call handling systems

CRM software

Job description

Profile

The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift pattern. Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software, Microsoft® operating systems and applications. Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.

Responsibilities & Activities

Answer contacts promptly and professionally Log/Validate all contacts Call Handling Database Resolve a high percentage of customer problems using the relevant tools and systems Manage end to end all calls logged, providing regular updates to customers on call status Complete follow-on actions as appropriate Invoke Escalation Procedures within defined time frames Adhere to account Policies & Procedures Work to achieve individual and team goals Protect confidential and sensitive information and materials Observe strict compliance to licensing, copyright and trademark legislation Accomplish other duties as required Adhere to all DXC Policies – Including Security

About DXC Technology

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Company Overview

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.