Service Desk Agent (Intern)

SG45 DXC Technology Services Singapore Pte. Ltd; Singapore; On-site; SGD 13,000 - 20,000; Full time

Job summary

DXC Technology offers an internship program designed to give hands-on exposure to enterprise IT operations. The 6-month program is ideal for students currently enrolled in a Diploma or Degree in computer-related disciplines and who are Singapore Citizens.

Assignments include logging, diagnosing, and resolving technical issues across a range of products, with emphasis on effective information gathering, analysis, and collaboration with specialist teams to meet SLAs.

Qualifications

• Currently enrolled in a Diploma or Degree program (any computer-related discipline) at a recognized College or University.
• Singapore Citizen only.

Responsibilities

• Log, validate, and diagnose customer technical issues across a range of products and applications used at customer sites.
• Troubleshoot and resolve issues through effective information gathering, analysis, and problem investigation.
• Provide timely solutions or elevate incidents to the appropriate resolution teams when required.
• Ensure all tickets and escalations are managed in accordance with agreed service level agreements (SLAs).
• Maintain accurate documentation and communication throughout the incident resolution process.

Education

Diploma or Degree in computer-related discipline

Job description

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry‑Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com. Start your career with a company that is passionate about developing and nurturing talent in a high‑performance, collaborative environment. Under DXC’s Internship Program, you will gain hands‑on exposure to enterprise IT operations and develop practical skills that will prepare you for future roles in the digital and technology space. You will gain foundational exposure to Infrastructure and IT Operations technologies, including:

• Wintel and UNIX environments
• Virtualization technologies
• Cloud computing fundamentals

Key Responsibilities

• Log, validate, and diagnose customer technical issues across a range of products and applications used at customer sites.
• Troubleshoot and resolve issues through effective information gathering, analysis, and problem investigation.
• Provide timely solutions or elevate incidents to the appropriate resolution teams when required.
• Ensure all tickets and escalations are managed in accordance with agreed service level agreements (SLAs).
• Maintain accurate documentation and communication throughout the incident resolution process.

Requirements

• Proficient in Microsoft Office applications.
• Basic knowledge of: Desktop operating systems Common software applications PC hardware fundamentals Networking concepts and Internet technologies.
• Strong oral and written communication skills, with the ability to work effectively with different stakeholders.
• Ability to manage multiple tasks and coordinate across different requirements.
• Strong analytical skills with the ability to identify issues, conduct research, and resolve user problems.

Eligibility

• Currently enrolled in a Diploma or Degree program (any computer‑related discipline) at a recognized College or University.
• Singapore Citizen only.

Internship Details

Intake: April/May 2027
Duration: 6 months

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.