RR-0393497 Service Desk Intern-19

DXC Technology; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

DXC Technology in Singapore seeks a customer-focused technical support professional to handle front-line service and high-volume contacts. The role emphasizes teamwork, clear communication, and adaptability to a variable shift pattern.

The ideal candidate will work in a dynamic, high-pressure environment and contribute to resolving many customer issues using appropriate tools while maintaining data security and policy compliance.

Qualifications

• Strong communication skills and ability to work in a fast-paced environment.
• Team-focused with proven collaboration and adaptability.
• Experience delivering front-line service in a technical/support role.

Responsibilities

• Answer contacts promptly and professionally.
• Log/Validate all contacts in Call Handling Database.
• Resolve a high percentage of customer problems using relevant tools and systems.
• Manage end-to-end all calls logged, providing regular updates to customers.
• Complete follow-on actions as appropriate.
• Invoke escalation procedures within defined time frames.
• Adhere to account policies and procedures.
• Work to achieve individual and team goals.
• Protect confidential and sensitive information and materials.
• Observe compliance with licensing, copyright and trademark legislation.

Skills

Communication skills

Team-oriented

Customer service

Shift flexibility

Technical aptitude

Windows OS

Job description

Job Description

The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift pattern.

Profile

The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift pattern.

Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software, Microsoft® operating systems and applications.

Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.

Responsibilities & Activities

• Answer contacts promptly and professionally
• Log/Validate all contacts Call Handling Database
• Resolve a high percentage of customer problems using the relevant tools and systems
• Manage end to end all calls logged, providing regular updates to customers on call status
• Complete follow-on actions as appropriate
• Invoke Escalation Procedures within defined time frames
• Adhere to account Policies & Procedures
• Work to achieve individual and team goals
• Protect confidential and sensitive information and materials
• Observe strict compliance to licensing, copyright and trademark legislation

Accomplish Other Duties As Required

Adhere to all DXC Policies & Procedures – Including Security

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.