Service Desk Intern — Enterprise IT Operations

DXC Technology; Singapore; Presencial; SGD 11.000 - 18.000; Jornada completa

Descripción de la vacante

DXC Technology is offering an internship program in Singapore to gain hands-on exposure to enterprise IT operations and infrastructure technologies. You will learn to log, diagnose, and resolve technical issues while working closely with teams across the organization.

Ideal candidates are currently enrolled in a computer-related Diploma or Degree program and are Singapore Citizens. The 6-month program emphasizes practical skills in Wintel/UNIX environments, virtualization, and cloud

Formación

• Currently enrolled in a Diploma or Degree program in a computer-related discipline.
• Singapore Citizen only.

Responsabilidades

• Log, validate, and diagnose customer technical issues across products and applications used at customer sites.
• Troubleshoot and resolve issues through information gathering, analysis, and problem investigation.
• Provide timely solutions or escalate incidents to resolution teams as needed.
• Ensure all tickets and escalations are managed according to SLAs.
• Maintain accurate documentation and communication throughout the incident resolution process.

Conocimientos

Microsoft Office

Desktop operating systems

Networking concepts

Analytical skills

Strong communication

Task coordination

Educación

Diploma or Degree in computer-related discipline

Herramientas

PC hardware fundamentals

Virtualization concepts

Cloud basics

Descripción del empleo

DXC Technology is offering an internship program in Singapore to gain hands-on exposure to enterprise IT operations and infrastructure technologies. You will learn to log, diagnose, and resolve technical issues while working closely with teams across the organization.

Ideal candidates are currently enrolled in a computer-related Diploma or Degree program and are Singapore Citizens. The 6-month program emphasizes practical skills in Wintel/UNIX environments, virtualization, and cloud