Service Desk Intern - Frontline Tech Support

DXC Technology Inc.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

DXC Technology is seeking a proactive support specialist to handle front-line customer interactions in a fast-paced, high-pressure environment. You will communicate clearly, work closely with teammates, and adapt to variable shift patterns.

Experience in technical or customer-service roles and a basic understanding of hardware, software, and Microsoft operating systems is preferred, ideally within an international company setting.

Qualifications

• Experience in fast-paced, high-pressure roles in changing environments.
• Strong communication and teamwork abilities.
• Willing to work variable shifts and adapt to schedules.
• Technical aptitude with basic hardware/software knowledge and MS operating systems.

Responsibilities

• Answer contacts promptly and professionally.
• Log/Validate all contacts.
• Handle calls and maintain the database.
• Resolve customer problems using relevant tools and systems.
• Provide end-to-end updates on call status.
• Follow escalation procedures within defined timeframes.
• Adhere to account policies and licensing requirements.
• Observe DXC policies, including security.

Skills

Communication skills

Team collaboration

Flexibility

Technical aptitude

Tools

Call Handling Database

Microsoft OS knowledge

Customer service tools

Job description

DXC Technology is seeking a proactive support specialist to handle front-line customer interactions in a fast-paced, high-pressure environment. You will communicate clearly, work closely with teammates, and adapt to variable shift patterns.

Experience in technical or customer-service roles and a basic understanding of hardware, software, and Microsoft operating systems is preferred, ideally within an international company setting.