Frontline Tech Support Intern - Fast-Paced Helpdesk

DXC Technology Company; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

DXC Technology is seeking a capable technical support professional in Singapore to handle frontline customer interactions across a fast-paced, multinational environment. You will log, track, and resolve problems, provide timely updates, and escalate when needed, all while protecting confidential information and adhering to licensing policies.

The role emphasizes strong communication, teamwork, and a willingness to work variable shifts within a globally connected company that prioritizes

Qualifications

• Experience in fast-paced, high-pressure roles.
• Strong communication and teamwork skills.
• Willing to work variable shift patterns.
• Preferably has technical aptitude and basic hardware/software knowledge.

Responsibilities

• Answer contacts promptly and professionally.
• Log/Validate all contacts.
• Call handling and database management.
• Resolve a high percentage of customer problems using relevant tools.
• Provide regular updates to customers on call status.
• Escalate issues per procedures.
• Adhere to DXC policies and licensing.
• Protect confidential information.
• Observe compliance with licensing, copyright and trademark.

Skills

Technical support

Customer service

Communication skills

Team oriented

Shift flexibility

Technical aptitude

Tools

Microsoft Windows

Call handling systems

CRM software

Job description

DXC Technology is seeking a capable technical support professional in Singapore to handle frontline customer interactions across a fast-paced, multinational environment. You will log, track, and resolve problems, provide timely updates, and escalate when needed, all while protecting confidential information and adhering to licensing policies.

The role emphasizes strong communication, teamwork, and a willingness to work variable shifts within a globally connected company that prioritizes