Service Desk / Customer Support Executive (24/7 Shift)

PERSOL SINGAPORE PTE. LTD.; Singapore; In loco; SGD 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

PERSOL Singapore is seeking a proactive Helpdesk/Technical Support Analyst to join our 24/7 service team in Singapore. You will provide first-level technical support via phone and email, resolve basic issues, and document tickets.

This role requires strong communication, a willingness to learn, and the ability to work rotating shifts; fresh graduates are welcome.

Competenze

• Diploma in IT, Computer Engineering, or related field.
• Fresh graduates are welcome to apply.
• Basic knowledge of networking and telecommunications (4G/5G, LTE, VoLTE) is advantageous.
• Strong communication and customer service skills.
• Problem-solving mindset and willingness to learn.
• Able to work rotating shifts in a 24/7 support environment.

Mansioni

• Provide first-level technical support via phone and email within SLA.
• Act as the first point of contact for users and troubleshoot basic issues.
• Escalate incidents to relevant support teams when required.
• Maintain accurate ticket documentation and follow up until resolution.
• Deliver excellent customer service and support continuous process improvement.

Conoscenze

Customer service

Communication skills

Problem solving

Willingness to learn

Formazione

Diploma in IT / Computer Engineering

Strumenti

Networking basics

Descrizione del lavoro

Responsibilities

• Provide first-level technical support via phone and email within SLA.
• Act as the first point of contact for users and troubleshoot basic issues.
• Escalate incidents to relevant support teams when required.
• Maintain accurate ticket documentation and follow up until resolution.
• Deliver excellent customer service and support continuous process improvement.

Requirements

• Diploma in IT, Computer Engineering, or related field.
• Fresh graduates are welcome to apply.
• Basic knowledge of networking and telecommunications (4G/5G, LTE, VoLTE) is advantageous.
• Strong communication and customer service skills.
• Problem-solving mindset and willingness to learn.
• Able to work rotating shifts in a 24/7 support environment.

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