IT Support Engineer (fixed 11pm to 7am shift) - East location

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 39,000 - 56,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking an IT Support Engineer (L1) for a fixed night shift in Singapore. You will provide first-line support for IT systems, endpoints, and end users, handling incidents with timely resolution and escalation as needed.

The role requires 1–4 years' experience and a diploma or degree in IT. You will troubleshoot hardware, software, networks, and manufacturing systems such as MES and WMS, while maintaining accurate documentation and asset logs.

Qualifications

• Diploma or Degree in IT, CS, or related discipline.
• 1–4 years of IT Helpdesk, Application Support, or End-User Support.
• Basic knowledge of Windows/Linux, networking, security concepts, and SQL queries.
• Experience supporting MES or WMS is an advantage.
• Strong troubleshooting, communication, and problem-solving skills.
• Willing to work permanently night shift (Mon–Fri, 11:00 PM–7:00 AM).
• Exposure to Cisco technologies and enterprise applications.

Responsibilities

• Provide L1 support for applications, systems, and end users, ensuring timely issue resolution or escalation.
• Serve as the first point of contact for hardware, software, printer, and system-related incidents.
• Perform initial troubleshooting for infrastructure and network issues and elevate when necessary.
• Support the installation, configuration, and maintenance of IT systems, applications, and end-user devices.
• Monitor and support manufacturing systems such as MES and WMS.
• Execute routine IT operational, security, and audit activities during the shift.
• Maintain accurate documentation, asset records, and incident logs.

Skills

Windows/Linux basics

Networking basics

SQL queries

Troubleshooting

Communication skills

Team player

Cisco technologies exposure

Education

Diploma or Degree in Information Technology / Computer Science or related discipline

Tools

MES

WMS

Cisco equipment

Enterprise applications

Job description

We are seeking an IT Support Engineer with 1 to 4 years of experience to provide first-line (L1) technical support for IT systems, infrastructure, and end users during a fixed night shift. The successful candidate will be responsible for troubleshooting application, hardware, network, and manufacturing system issues while ensuring smooth IT operations across the business.

Key responsibilities

• Provide L1 support for applications, systems, and end users, ensuring timely issue resolution or escalation.
• Serve as the first point of contact for hardware, software, printer, and system-related incidents.
• Perform initial troubleshooting for infrastructure and network issues and elevate when necessary.
• Support the installatio n, configuration, and maintenance of IT systems, applications, and end-user devices.
• Monitor and support manufacturing system s such as MES and WMS.
• Execute routine IT operational, security, and audit activities during the shift.
• Maintain accurate documentation, asset records, and incident logs.

About you

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• 1 to 4 years of experience in IT Helpdesk, Application Support, or End-User Support.
• Basic knowledge of Windows/Linux environments, networking, security concepts, and SQL querie s.
• Experience supporting MES, WMS, or manufacturing systems is an advantage.
• Strong troubleshooting, communication, and problem-solving skills.
• Proactive team player with a positive attitude and willingness to work independently.
• Able to commit to a permanent night shift (Monday to Friday, 11:00 PM to 7:00 AM).
• Exposure to Cisco technologies, system administration, or enterprise applications.

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd)

EA Registration No. R1873450 (Jyoti Kumari)

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