Executive Assistant (Customer Experience) @ Geylang Bahru ~

PERSOL; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a proactive Operations Coordinator to serve as the main contact for residents, contractors and internal stakeholders. You will build strong relationships to ensure smooth operations and timely issue resolution.

You will coordinate with contractors and cross-functional teams to plan, schedule, and monitor activities, while managing communications and reports. Strong Excel skills and data-driven decision support are essential.

Qualifications

• Diploma holder required.
• Experience in stakeholder management, customer service, and operations coordination.
• Excellent communication and relationship-building skills across organization levels.
• Strong coordination and problem-solving abilities with multiple stakeholders.
• Proficient in Microsoft Excel and comfortable handling large data for reporting and decision-making.

Responsibilities

• Serve as the key contact for residents, contractors and internal stakeholders with professional, responsive support.
• Build and maintain strong stakeholder relationships to enable smooth operations, collaboration, and timely issue resolution.
• Coordinate with contractors and cross-functional teams to plan, schedule, and monitor operational activities.
• Proactively manage stakeholder communications, provide updates, manage expectations, and ensure alignment.
• Handle and resolve operational issues with relevant stakeholders to achieve satisfactory outcomes.
• Maintain accurate operational records, schedules and reports using IT systems (CRM, PowerApps) and MS Office.
• Generate regular reports to support operational planning and stakeholder decisions.
• Support project coordination and process improvement to enhance service delivery and efficiency.

Skills

Stakeholder management

Customer service

Operations coordination

Excel

Education

Diploma

Tools

PowerApps

CRM systems

Job description

Leading Utilities Group company

Duration: 1 year, extendable/convertible

Working Location: Kallang Sector (May be required to attend to issues at site (Tengah) if necessary)

Working hours: 08.30am – 6.00pm (Monday to Friday), Will be required to work beyond 6pm and during weekends when necessary, eg during peak period

About the role

Serve as the key point of contact for residents, contractors, and internal stakeholders, ensuring professional, responsive, and customer-focused support. Build and maintain strong relationships with stakeholders to facilitate smooth operations, effective collaboration, and timely issue resolution.

Key responsibilities

• Serve as the key point of contact for residents, contractors, and internal stakeholders, ensuring professional, responsive, and customer-focused support


• Build and maintain strong relationships with stakeholders to facilitate smooth operations, effective collaboration, and timely issue resolution


• Coordinate with contractors and cross-functional teams to plan, schedule, and monitor operational activities


• Proactively manage stakeholder communications, providing updates, managing expectations, and ensuring alignment across all parties


• Handle and resolve operational issues by working closely with relevant stakeholders and teams to achieve satisfactory outcomes


• Maintain and update accurate operational records, schedules, and reports using various IT systems tools (eg CRM systems, PowerApps etc), MS Office applications (eg. Excel etc)


• Generate regular reports and updates to support operational planning and stakeholder decision-making


• Support project coordination and process improvement initiatives to enhance service delivery and operational efficiency

About you

• Diploma


• Prior experience in stakeholder management, customer service, operations coordination, or a related role


• Excellent communication and relationship-building skills, with the ability to collaborate effectively across different levels of the organization


• Strong coordination and problem-solving capabilities, with experience managing multiple stakeholders and resolving issues in a timely manner


• Proficient in Microsoft Excel and comfortable working with voluminous data to support reporting, tracking, and operational decision-making


• Self-motivated, adaptable, and able to work independently while managing competing priorities


• Positive, proactive, and customer-focused, with a continuous improvement mindset and a strong sense of accountability

Contact number: 81 194

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

PERSOL Singapore Pte Ltd UEN No. 200007268E EA License No. 01C4394 Reg. R1981246 Bertram Lee Kian Hui

We may use artificial intelligence ("AI") and machine learning technologies to support our recruitment and placement services, including screening resumes, assessing qualifications and experience, and identifying skills and job matches. Where permitted by applicable law, we may also use such personal data to develop, train, test, improve and/or fine-tune AI and machine learning technologies that support our recruitment and business operations.