Operations Executive (Stakeholder & Coordination) @ Geylang Bahru ~

PERSOL; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

PERSOL Singapore is recruiting for a 1-year contract role based in Kallang Sector. You will be the main contact for residents, contractors, and internal teams, ensuring responsive, customer-focused support. Flexibility to attend site at Tengah if required and to work after hours during peak periods.

The ideal candidate has a diploma, experience in stakeholder management or operations coordination, and strong communication. Proficiency in Excel and PowerApps will help you succeed.

Qualifications

• Diploma qualification.
• Prior experience in stakeholder management, customer service, or operations coordination.
• Excellent communication and relationship-building skills.
• Proficient in Microsoft Excel and data handling.

Responsibilities

• Serve as the key point of contact for residents, contractors, and internal stakeholders.
• Build and maintain relationships to enable smooth operations and timely issue resolution.
• Coordinate with contractors and cross-functional teams to plan and monitor activities.
• Proactively manage stakeholder communications and updates.
• Handle and resolve operational issues with relevant teams.
• Maintain accurate records and reports using IT systems and MS Office.
• Generate regular reports to support planning and decision-making.
• Attend to site issues when necessary.

Skills

Stakeholder management

Customer service

Operations coordination

Communication skills

Excel data analysis

Education

Diploma qualification

Tools

CRM systems

PowerApps

MS Office

Excel spreadsheets

Job description

Leading Utilities Group company

Duration: 1 year, extendable/convertible

Working Location: Kallang Sector (May be required to attend to issues at site (Tengah) if necessary)

Working hours: 08.30am – 6.00pm (Monday to Friday), Will be required to work beyond 6pm and during weekends when necessary, eg during peak period

About the role

This is a 1-year contract role (extendable/convertible) with a leading utilities group. You will serve as the key point of contact for residents, contractors, and internal stakeholders, ensuring professional, responsive, and customer-focused support. You will be based in the Kallang Sector and may be required to attend to issues at site in Tengah if necessary. Working hours are 08:30am–6:00pm Monday to Friday, with flexibility to work beyond 6pm and during weekends when necessary during peak periods.

Key responsibilities

• Serve as the key point of contact for residents, contractors, and internal stakeholders, ensuring professional, responsive, and customer-focused support

• Build and maintain strong relationships with stakeholders to facilitate smooth operations, effective collaboration, and timely issue resolution

• Coordinate with contractors and cross-functional teams to plan, schedule, and monitor operational activities

• Proactively manage stakeholder communications, providing updates, managing expectations, and ensuring alignment across all parties

• Handle and resolve operational issues by working closely with relevant stakeholders and teams to achieve satisfactory outcomes

• Maintain and update accurate operational records, schedules, and reports using various IT systems tools (eg CRM systems, PowerApps) and MS Office applications (eg Excel)

• Generate regular reports and updates to support operational planning and stakeholder decision-making

• Support project coordination and process improvement initiatives to enhance service delivery and operational efficiency

• Attend to issues at site if necessary

About you

• Diploma qualification

• Prior experience in stakeholder management, customer service, operations coordination, or a related role

• Excellent communication and relationship-building skills, with the ability to collaborate effectively across different levels of the organization

• Strong coordination and problem-solving capabilities, with experience managing multiple stakeholders and resolving issues in a timely manner

• Proficient in Microsoft Excel and comfortable working with voluminous data to support reporting, tracking, and operational decision-making

• Self-motivated, adaptable, and able to work independently while managing competing priorities

• Positive, proactive, and customer-focused, with a continuous improvement mindset and a strong sense of accountability

Contact number: 81 194

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PERSOL Singapore Pte Ltd UEN No. 200007268E EA License No. 01C4394 Reg. R1981246 Bertram Lee Kian Hui

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