Call Centre Customer Service

PERSOL; Singapore; On-site; SGD 15,000 - 21,000; Full time

Job summary

PERSOL Singapore is seeking a Call Centre Agent to support a Singapore Gov project. You will be the frontline ambassador, delivering timely, accurate, and empathetic assistance to the public.

The role is a 6 months contract or longer with a 9AM-5PM, Monday to Friday schedule, located at Ubi Road 4. Candidates should communicate clearly, document interactions, and resolve issues with professionalism.

Responsibilities

• Serve as the first point of contact for Members of Public, handling enquiries professionally and confidently.
• Build strong understanding of customer needs, anticipate concerns, and deliver solutions with customer satisfaction as a priority.
• Provide clear explanations and take ownership of issues through effective follow-up and resolution.
• Accurately document all interactions in the designated case management system.
• Maintain high standards of communication, empathy, and professionalism in every interaction with Members of Public.
• Coordinate with internal Points of Contact (POCs) and external stakeholders to ensure timely case resolution and closure.

Job description

Call Centre Agent (To Support Singapore Gov Project)

$13/hr

6 months contract or longer

Working Hours: 9AM-5PM Monday to Friday

Location: Ubi Road 4

As a Customer Care Officer, you will be the frontline ambassador of our organization, delivering timely, accurate, and empathetic support to both internal and external customers.

Key Responsibilities

• Serve as the first point of contact for Members of Public, handling enquiries professionally and confidently.

• Build strong understanding of customer needs, anticipate concerns, and deliver solutions with customer satisfaction as a priority.

• Provide clear explanations and take ownership of issues through effective follow-up and resolution.

• Accurately document all interactions in the designated case management system.

• Maintain high standards of communication, empathy, and professionalism in every interaction with Members of Public.

• Coordinate with internal Points of Contact (POCs) and external stakeholders to ensure timely case resolution and closure.

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd RCB No. 200007268E EA License No. 01C4394 Reg. R25159218 (Teoh Ying Ying)