Service Desk / Customer Support Executive (24/7 Shift)

PERSOL; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

PERSOL is seeking a candidate for a first-level technical support role in Singapore. The successful applicant will handle initial user inquiries via phone and email, troubleshoot basic issues, and escalate complex incidents as needed.

The role emphasizes strong communication, customer service skills, and a willingness to learn in a fast-paced 24/7 support environment.

Qualifications

• Diploma in IT, Computer Engineering, or related field.
• Fresh graduates are welcome to apply.
• Basic knowledge of networking and telecommunications (4G/5G, LTE, VoLTE) is advantageous.
• Strong communication and customer service skills.
• Problem-solving mindset and willingness to learn.
• Able to work rotating shifts in a 24/7 support environment.

Responsibilities

• Provide first-level technical support via phone and email within SLA.
• Act as the first point of contact for users and troubleshoot basic issues.
• Escalate incidents to relevant support teams when required.
• Maintain accurate ticket documentation and follow up until resolution.
• Deliver excellent customer service and support continuous process improvement.

Skills

Customer service

Communication

Troubleshooting

Willingness to learn

Shift work

Education

Diploma in IT/Engineering

Tools

Networking basics

Job description

• Provide first-level technical support via phone and email within SLA.
• Act as the first point of contact for users and troubleshoot basic issues.
• Escalate incidents to relevant support teams when required.
• Maintain accurate ticket documentation and follow up until resolution.

• Deliver excellent customer service and support continuous process improvement.

Requirements

• Diploma in IT, Computer Engineering, or related field.
• Fresh graduates are welcome to apply.
• Basic knowledge of networking and telecommunications (4G/5G, LTE, VoLTE) is advantageous.
• Strong communication and customer service skills.
• Problem-solving mindset and willingness to learn.
• Able to work rotating shifts in a 24/7 support environment.

EALicenseNo.:01C4394(PERSOLSingaporePteLtd)

EARegistrationNo.R1873450(JyotiKumari)