Call Center Operator - Night shift

PERSOL; Singapore; Sur place; SGD 37 000 - 44 000; Plein temps

Avantages offerts par ce poste

Shift allowance

Résumé du poste

PERSOL Singapore Pte Ltd is seeking a Customer Service Officer (Call Centre) to provide telephonic support for banking products and services. You will handle enquiries, understand needs, and offer appropriate solutions from Changi or Jurong East during a 12-month contract with a 3-month training period.

The role requires working 4 weekdays plus 1 weekend, with shifts from 1 PM to 12 AM, and offers up to SGD 3,600 plus a shift allowance.

Qualifications

• Customer service/call centre experience is an advantage.
• Excellent interpersonal skills and positive attitude.
• Proficient in MS Office.

Responsabilités

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries.
• Ability to understand customers’ needs and provide appropriate solutions.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Connaissances

Call centre experience

Customer service

Interpersonal skills

Positive attitude

Outils

MS Office

Description du poste

Customer Service Officer (Call Centre)

Location: Changi / Jurong East (Need to be open to both locations for 3 months training period)

Contract

12 Months (renewable / convertible) - 3 months training

Working Days

4 weekdays + 1 weekend

Working Hours

Any 8 hours between 1PM to 12 Midnight; example 1PM to 10PM or 2PM to 11PM or 3PM to 12AM

Salary

Up to $3,600 + Shift Allowance

Job Description

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Requirements

• Customer service / Call Centre experience is an advantage
• Great interpersonal & positive attitude
• Proficient in MS Office

PERSOL Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 •EA Registration No. R23117785 (Lok Ding Hann) By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd ("PERSOL") and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.

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