Call Center Customer Service

PERSOL; Singapore; On-site; SGD 17,000 - 21,000; Part time

Job summary

PERSOL Singapore Pte Ltd is seeking a diligent Call Centre Agent to support a Singapore Government project. You will be the frontline ambassador, delivering timely, accurate, and empathetic assistance to members of the public.

Working hours are 9 AM to 5 PM, Monday to Friday, on-site at Defu Lane. This 6-month or longer contract offers an opportunity to contribute to public service while developing customer-care and documentation skills.

Qualifications

• Singaporean citizenship is required.

Responsibilities

• Serve as the first point of contact for Members of Public, handling enquiries professionally and confidently.
• Build strong understanding of customer needs, anticipate concerns, and deliver solutions with customer satisfaction as a priority.
• Provide clear explanations and take ownership of issues through effective follow-up and resolution.
• Accurately document all interactions in the designated case management system.
• Maintain high standards of communication, empathy, and professionalism in every interaction with Members of Public.
• Coordinate with internal Points of Contact (POCs) and external stakeholders to ensure timely case resolution and closure.

Job description

Call Centre Agent (To Support Singapore Gov Project)

6 months contract or longer

Working Hours: 9AM - 5PM Monday to Friday

Location: Defu Lane

As a Customer Care Officer, you will be the frontline ambassador of our organization, delivering timely, accurate, and empathetic support to both internal and external customers.

Key Responsibilities

• Serve as the first point of contact for Members of Public, handling enquiries professionally and confidently.
• Build strong understanding of customer needs, anticipate concerns, and deliver solutions with customer satisfaction as a priority.
• Provide clear explanations and take ownership of issues through effective follow-up and resolution.
• Accurately document all interactions in the designated case management system.
• Maintain high standards of communication, empathy, and professionalism in every interaction with Members of Public.
• Coordinate with internal Points of Contact (POCs) and external stakeholders to ensure timely case resolution and closure.

Requirements

• Singaporean only

We regret to inform that only shortlisted candidates will be notified.

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For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.persolsingapore.com/policies. If you wish to withdraw your consent, including consent relating to the use of your personal data for AI-enabled recruitment activities and AI development activities, please email us at ••••@persolapac.com.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R25159218 (Teoh Ying Ying)