Service Desk Agent (Intern)

DXC Technology Company; Singapore; On-site; SGD 13,000 - 22,000; Full time

Job summary

DXC Technology invites motivated students to join its Internship Program in Singapore for hands-on exposure to enterprise IT operations. The 6-month internship provides experience across Wintel/UNIX environments, virtualization, and cloud fundamentals, with a focus on incident diagnosis and stakeholder communication.

Eligible candidates are currently enrolled in a Diploma or Degree program in computer-related disciplines, Singapore citizens, and ready to contribute to a collaborative, in-person

Qualifications

• Currently enrolled in a Diploma or Degree program in a computer-related discipline.
• Proficient in Microsoft Office applications.
• Strong written and verbal communication skills; able to work with different stakeholders.

Responsibilities

• Log, validate, and diagnose customer technical issues across a range of products and applications.
• Troubleshoot and resolve issues through information gathering and analysis.
• Provide timely solutions or escalate incidents to appropriate resolution teams.
• Ensure all tickets and escalations are managed per SLAs.
• Maintain accurate documentation and communication throughout incident resolution.

Skills

MS Office

Desktop OS basics

Networking concepts

Analytical skills

Communication skills

Multitasking

Education

Diploma or Degree program in computer-related discipline

Job description

Job Description:DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.Start your career with a company that is passionate about developing and nurturing talent in a high‑performance, collaborative environment. Under DXC’s Internship Program, you will gain hands‑on exposure to enterprise IT operations and develop practical skills that will prepare you for future roles in the digital and technology space.You will gain foundational exposure to Infrastructure and IT Operations technologies, including:Wintel and UNIX environmentsVirtualization technologiesCloud computing fundamentalsKey ResponsibilitiesLog, validate, and diagnose customer technical issues across a range of products and applications used at customer sites.Troubleshoot and resolve issues through effective information gathering, analysis, and problem investigation.Provide timely solutions or escalate incidents to the appropriate resolution teams when required.Ensure all tickets and escalations are managed in accordance with agreed service level agreements (SLAs).Maintain accurate documentation and communication throughout the incident resolution process.RequirementsProficient in Microsoft Office applications.Basic knowledge of:Desktop operating systemsCommon software applicationsPC hardware fundamentalsNetworking concepts and Internet technologiesStrong oral and written communication skills, with the ability to work effectively with different stakeholders.Ability to manage multiple tasks and coordinate across different requirements.Strong analytical skills with the ability to identify issues, conduct research, and resolve user problems.EligibilityCurrently enrolled in a Diploma or Degree program (any computer‑related discipline) at a recognized College or University.Singapore Citizen only.Internship DetailsIntake: April/May 2027Duration: 6 monthsAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.