Service Desk Agent Internship 2027 intake

DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 13,000 - 20,000; Part time

Job summary

DXC Technology invites interns to gain hands-on exposure to enterprise IT operations within a dynamic, high-performance environment in Singapore. The program focuses on incident handling, desktop support, and practical skill development in networking, virtualization, and cloud fundamentals.

Selected students will log, validate, diagnose customer issues, coordinate with global teams, and document resolutions while meeting standard SLAs.

Qualifications

• Proficient in Microsoft Office applications.
• Strong oral and written communication skills.
• Strong analytical skills and problem-solving abilities.
• Ability to manage multiple tasks and coordinate across requirements.

Responsibilities

• Log, validate, and diagnose customer technical issues.
• Troubleshoot and resolve issues through information gathering and analysis.
• Provide timely solutions or upscale incidents to appropriate teams.
• Ensure tickets and escalations meet SLAs.
• Maintain accurate documentation throughout the incident resolution process.

Skills

Microsoft Office

Communication

Analytical thinking

Task coordination

Education

Diploma or Degree program in computer-related field

Job description

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com .

Start your career with a company that is passionate about developing and nurturing talent in a high‑performance, collaborative environment. Under DXC's Internship Program, you will gain hands‑on exposure to enterprise IT operations and develop practical skills that will prepare you for future roles in the digital and technology space.

What you will gain:

• Wintel and UNIX environments
• Virtualization technologies
• Cloud computing fundamentals

Key Responsibilities

• Log, validate, and diagnose customer technical issues across a range of products and applications used at customer sites.
• Troubleshoot and resolve issues through effective information gathering, analysis, and problem investigation.
• Provide timely solutions or upscale incidents to the appropriate resolution teams when required.
• Ensure all tickets and escalations are managed in accordance with agreed service level agreements (SLAs).
• Maintain accurate documentation and communication throughout the incident resolution process.

Requirements

• Proficient in Microsoft Office applications.
• Basic knowledge of:
• Desktop operating systems
• Common software applications
• PC hardware fundamentals
• Networking concepts and Internet technologies
• Strong oral and written communication skills, with the ability to work effectively with different stakeholders.
• Ability to manage multiple tasks and coordinate across different requirements.
• Strong analytical skills with the ability to identify issues, conduct research, and resolve user problems.

Eligibility

• Currently enrolled in a Diploma or Degree program (any computer‑related discipline) at a recognized College or University.
• Singapore Citizen only.

Internship Details

• Intake: 2027
• Duration: 10 months to 12 months