RR-0393497 Service Desk Intern-19

DXC Technology Inc.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

DXC Technology is seeking a proactive support specialist to handle front-line customer interactions in a fast-paced, high-pressure environment. You will communicate clearly, work closely with teammates, and adapt to variable shift patterns.

Experience in technical or customer-service roles and a basic understanding of hardware, software, and Microsoft operating systems is preferred, ideally within an international company setting.

Qualifications

• Experience in fast-paced, high-pressure roles in changing environments.
• Strong communication and teamwork abilities.
• Willing to work variable shifts and adapt to schedules.
• Technical aptitude with basic hardware/software knowledge and MS operating systems.

Responsibilities

• Answer contacts promptly and professionally.
• Log/Validate all contacts.
• Handle calls and maintain the database.
• Resolve customer problems using relevant tools and systems.
• Provide end-to-end updates on call status.
• Follow escalation procedures within defined timeframes.
• Adhere to account policies and licensing requirements.
• Observe DXC policies, including security.

Skills

Communication skills

Team collaboration

Flexibility

Technical aptitude

Tools

Call Handling Database

Microsoft OS knowledge

Customer service tools

Job description

Profile

The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift pattern. Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software, Microsoft® operating systems and applications. Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.

Responsibilities & Activities

Answer contacts promptly and professionally Log/Validate all contacts Call Handling Database Resolve a high percentage of customer problems using the relevant tools and systems Manage end to end all calls logged, providing regular updates to customers on call status Complete follow-on actions as appropriate Invoke Escalation Procedures within defined time frames Adhere to account Policies & Procedures Work to achieve individual and team goals Protect confidential and sensitive information and materials Observe strict compliance to licensing, copyright and trademark legislation Accomplish other duties as required Adhere to all DXC Policies – Including Security

About DXC Technology

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Company Overview

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.