Service Delivery Manager (DSC/JH)

ST ENGINEERING INFO-SECURITY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore is looking for a Service Delivery Manager responsible for managing customer assets, ensuring compliance, and facilitating communication among engineering teams. The ideal candidate will have over 4 years of experience in IT, with 2 years in team management, along with skills in IT infrastructure and project funding management. This role ensures smooth operation during the maintenance and operation phases, focusing on customer satisfaction and resource allocation.

Qualifications

• At least 4 years of experience in IT-related fields.
• 2 years of team management experience preferred.
• Experience in IT infrastructure vulnerability assessment and system updates.

Responsibilities

• Manage and update customer asset inventory during the maintenance phase.
• Act as a single point of contact for customers during maintenance.
• Evaluate problems and collaborate with engineers for solutions.

Skills

Team management

IT infrastructure management

Project funding management

Customer relationship management

Job description

We are seeking a Service Delivery Manager who will be accountable for a defined set of customers and must manage them in accordance with company policy set to the product level they have committed to.

Responsibilities

• Manage and update customer asset inventory during maintenance phase
• Responsible as single point of contact for customer during maintenance & operation phase
• Evaluate potential problems and work with engineer for solutions
• Supervise current maintenance Systems and coordinate all team members to keep workflow on track
• Manage related paperwork by ensuring all necessary materials are current, properly filed and stored
• Liaise with backend support group to facilitate Maintenance Systems’ fulfilment and compliance
• Liaise externally with the rest of Service Partners and contractors to facilitate the Maintenance Systems’ fulfilment
• Generate and analyse Monthly Report and present to end customers
• Involve in System transition from Implementation to Maintenance phase
• Manage engineer scheduling to ensure sufficient resources to deliver maintenance SLA
• Manage project funding to ensure sufficient funding throughout maintenance period

Requirements

• Experience in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations.
• At least 2 years of experience in team management
• Have at least 4 years of experience in IT related Fields
• Experience in project funding management will be advantage.

Work location: Jurong East