Service Coordinator (Marine Navcomm)

Focal Search Pte Ltd; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading marine services company in Singapore is seeking a Service Coordinator to manage client inquiries and service provisions. Candidates must have a diploma in electronics, along with over 5 years of experience in the marine industry. The role involves coordinating service engineers, resolving customer issues, and ensuring timely communications with clients. Strong leadership and exceptional communication skills are essential for success in this dynamic environment.

Qualifications

• Minimum 5 years’ experience in the marine industry.
• Strong leadership skills for task allocation.
• Ability to handle service inquiries effectively.

Responsibilities

• Process client inquiries via email and phone.
• Provide information about accounts, products, and services.
• Resolve consumer billing or service issues.

Skills

Customer service excellence

Sales generation

Problem-solving

Communication skills

Leadership in task allocation

Education

Diploma in Electronics and Electrical

Job description

About the job Service Coordinator (Marine Navcomm)

Job Description:

• Responsible for processing client inquiries via email and phone calls, as well as liaising with customers on service inquiries.
• Customers must be contacted and provided with information in response to requests about accounts, products, and services.
• Able to generate sales from consumer inquiries.
• Liaise with consumers regarding fulfilment issues.
• Handling and resolving consumer billing or service issues.
• Answer consumers' inquiries about the services or products, as well as the organization's maintenance or operation.
• Must ensure effective customer service by coordinating the customer's service requirements with other relevant departments as needed.
• Proper planning for allocating service engineers to assigned jobs, as well as accurate records and timely mode.
• Handling Purchasing items based on consumer requests and the ability to work under pressure.
• Ensure that allocated vessels are continually monitored.
  Taking extreme precautions while assigning engineers to execute jobs.
• Customer approval is always required for spares used by engineers onboard.
• Take responsibility for completing work once engineers have submitted reports.

Job Requirements

• Minimum of a diploma in electronics and electrical.
• Minimum of 5 years' experience in the marine industry.
• After two years of service, an existing Service Engineer will be promoted to Service Coordinator through an internal promotion process.
• Leadership skills in allocating Service Engineers for given jobs.
• The ability to express intense emotions in striking and suitable language, whether spoken or written, resulting in conviction or persuade.