Service Coordinator

Connect Energy; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading energy solutions provider in Singapore is seeking an experienced customer service professional to handle inquiries and coordinate logistics for service requests. The ideal candidate has at least 3 years of service experience and proficiency in SAP and SFDC. Strong communication skills in English are essential for managing national and international customer relations.

Qualifications

• Minimum 3 years of service experience with national and international customers.
• Experience with SAP and SFDC / Service Max.
• Fluent in spoken and written English.

Responsibilities

• Manage customer communication and inquiries.
• Coordinate material availability and delivery dates.
• Create and track service offers in SAP.
• Ensure compliance with SOX for assigned projects.

Skills

Logistics

Customer Communication

SAP

SFDC

Shipping

Quality Assurance

Forecasting

Planning

Job description

Responsibilities

• Customer communication - acceptance of e-mails and telephone calls for service inquiries and spare parts processing – with national and international, internal, and external customers and channel partners
• Technical clarification of inquiries in coordination with the technical specialists (Tech. Support) as needed
• Clarification of material availability and coordination of the fastest possible delivery date with the responsible departments (planning, shipping, warehouse), Coordination of service visits for technicians at customer site
• Creation and tracking of offers for service requests and their spare parts in SAP
• Complete order entry of spare parts / service orders in SAP, including but not limited to:
• Opening project, jobs, and Sales orders
• Billing and Rev Rec
• Cost Plans
• WIP/ECA
• Ensure required Spare parts are supplied to customer (part dispatch and logistics work required)
• New Customer Registration for Service Customers
• Documentation in SFDC / Service Max
• Monitoring of delivery dates and tracking of spare parts production and orders.
• Continuous close coordination with the relevant specialist departments, such as sales, production, quality assurance and / or construction, to guarantee our customer with the highest level of availability
• Ensure SOX compliance for assigned projects
• Support Service Managers in forecasting with feedback on current project timeline
• Warehouse management

Requirements

• Experience in SAP and SFDC / Service Max
• spoken and written language skills in English and local language
• Relevant professional experience in dealing with national and international customers
• Service experience of minimum 3 years

Ideally, you have the following experience:

• Completed training in the area of office / industrial clerk or similar.
• Distinct customer orientation and team spirit

Required Skills

• Logistics
• Support
• Offers
• Spare Parts
• SAP
• Assurance
• Registration
• Shipping
• Quality Assurance
• Forecasting
• Availability
• Construction
• Documentation
• Planning
• Communication
• English
• Sales
• Training
• Management