Service Coordinator

Kaeser Kompressoren Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading provider of compressed air systems is seeking a full-time Service Coordinator in Tuas, Singapore. Responsibilities include coordinating service appointments, managing service operations, and ensuring excellent customer service. Candidates must have proficiency in English and basic computer skills, ideally with SAP experience. Additionally, related experience in customer service or aftersales operations is required. Transport will be provided for staff. Interested applicants should email their resume to the provided contact.

Benefits

Transport provided (pickup at Choa Chu Kang & Jurong Point)

Qualifications

• Minimum GCE ‘O’ Level or professional certificate holders.
• Experience in customer service or service center is preferred.
• Proficiency in service coordination and operations management.

Responsibilities

• Coordinate and schedule service appointments for technicians.
• Manage service operations and customer communication.
• Handle service inquiries and maintain service records.

Skills

English proficiency

Basic computer skills

Service Coordination skills

Interpersonal skills

Customer Service skills

Education

GCE ‘O’ Level or professional certificate

Tools

SAP

Job description

About the job

Kaeser Kompressoren is one of the largest providers of compressed air systems and consulting services, with over 9000 employees worldwide. We aim to deliver exceptional customer service and innovative products, ensuring energy efficiency and reliability. Our commitment to research and development keeps our products at the forefront of technology. Kaeser is dedicated to maintaining the highest quality standards, evidenced by our ISO 9001:2015 and ISO 14001:2015 certifications.

Role Description

This is a full-time on-site role for a Service Coordinator, located in Tuas. The Service Coordinator will be responsible for coordinating service appointments, managing service operations, and ensuring excellent customer service. Day-to-day tasks include scheduling service calls, communicating with customers and technicians, and monitoring service progress to ensure timely and effective service delivery. The role involves handling customer inquiries, processing service orders, and maintaining service records.

Responsibilities

• To perform secretarial, clerical and support activities to the whole of Service Department.
• Scheduling of technicians on-site servicing, liaising with customers.
• Fully involve with SAP pertaining to Service Department issue.
• Including SAP quotations, entering service work orders into SAP, billing and payments.

Requirements

• English proficiency and basic computer skills (preferably with SAP experience)
• Minimum GCE ‘O’ Level or professional certificate holders
• Related experience in customer service or aftersales operations or service centre
• Proficiency in Service Coordination and Operations Management skills
• Strong Interpersonal Skills and effective Communication
• Excellent Customer Service skills
• Ability to work collaboratively and on-site in Tuas

Transport will be provided (pickup at Choa Chu Kang & Jurong Point).

Please email to [e-mail]

Only short-listed candidates will be notified.