Service and Support Engineer

Refeyn; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A pioneering technology company based in Singapore is seeking a Service & Support Engineer. The role includes performing installation and maintenance on advanced scientific instruments, providing customer support, and conducting user training. Candidates should have a BSc or Masters in Engineering/Physics, experience with scientific equipment, and must possess strong troubleshooting skills. The company emphasizes a positive work culture and offers competitive benefits. Applicants should be eligible to work in Singapore and willing to travel as needed.

Benefits

Competitive salaries

Training and development

An inclusive work culture

Qualifications

• 3+ years of experience with sensitive scientific equipment.
• 1+ year of customer-facing interaction.
• Experience troubleshooting complex scientific instrumentation.

Responsibilities

• Perform annual preventative maintenance on installed instruments.
• Repair instruments on customer sites and in-house.
• Provide remote support for immediate service issues.
• Install instruments and conduct user training.
• Improve service documentation and procedures.

Skills

Use of sensitive scientific equipment

Customer‑facing interaction

Education

BSc or Masters Degree in Engineering/Physics

Tools

Scientific instrumentation software

Liquid handling robots

Job description

Refeyn is the world's pioneer in mass photometry, a ground-breaking technology that weighs individual molecules and particles with light. It transforms our ability to characterise the composition, structure and dynamics of biomolecules, biomolecular complexes, nanostructures and viral capsids.

Since being spun out of the University of Oxford in 2018, Refeyn has been developing mass photometry instruments and delivering them to customers around the world at leading academic institutions and in biopharma. We are continuously pushing the boundaries of what mass photometry can achieve.

With headquarters in Oxford, UK, as well as offices in the US, we are a growing global company with a team of over 170 employees (and growing). In addition to achieving market success, Refeyn has attracted a high level of investment – we raised $70m in our Series B funding round in March 2022.

We strive to be an outstanding place to work by maintaining a positive and inclusive culture, offering competitive salaries and benefits, encouraging ongoing training and development, and providing plenty of other perks.

Refeyn is proud to use anonymised hiring practices. Identifying information such as a candidate's name, email address, date of birth and photo will not be visible to the hiring manager when they review CVs.

Role: The Service & Support Engineer will perform installation, preventative maintenance, and service on Refeyn instruments both in-house and at customer sites, and assist with installations where necessary.

Responsibilities

• Perform annual preventative maintenance visits on installed instruments
• Repair instruments both on customer sites and in-house within the required time frame
• Provide remote support to customers, sales and applications team in case of immediate service issues
• Install instruments and AutoMP retrofits where required
• Coordinate and conduct basic user training
• Contribute to ongoing efforts to improve service and training documentation/procedures
• Liaise with Manufacturing and R&D (hardware and software) teams to improve instrument reliability
• Assist with service stock management
• Take responsibility for data and record keeping for installed instruments
• Work with Manufacturing team to ensure instruments are delivered to the customer on time as required
• Assist Manufacturing on occasion
• Contribute to service data collection

Qualifications

• BSc or Masters Degree in Engineering/Physics
• Use of sensitive scientific equipment – 3 years
• Customer‑facing interaction – 1 year

Knowledge and Experience

Required:

• Working in a laboratory requiring personal protective equipment (PPE) and handling of sensitive scientific equipment
• Experience troubleshooting complex scientific equipment
• Experience with electronic assemblies and/or optical systems
• Experience with scientific instrumentation software troubleshooting
• Experience with liquid handling robots
• Experimental experience with proteins, DNA or other biomolecules

Desirable:

• Experience with scientific instrumentation software troubleshooting
• Experience with liquid handling robots
• Experimental experience with proteins, DNA or other biomolecules

Additional Requirements

• Right to work in relevant country required as standard for all roles
• Passport holder and ability to travel – Yes/No
• Car/drivers licence with relevant insurance – Yes/No
• Travel: Some/Moderate/Extensive

Location: Singapore.

Start date: We are looking to hire this person on or after January 1 2026.

We are happy to provide information about our benefits in Singapore.

Refeyn is committed to being an equal opportunities employer. We are working hard to create a safe and empowering environment for all and firmly believe that there is great strength in building teams with different voices, experiences, perspectives and backgrounds. We welcome applicants from all sections of society to join us on our mission to transform analytical workflows using the power of light.

Key Skills

Business Development, General Services, GSM, Administration Support, BI, Analytics

Employment Type: Full Time

Experience years

Vacancy 1