Service Admin (5 days)

DLM PTE. LTD.; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

A leading service company in Singapore is looking for a Service Administrator to provide strong administrative support to the service team. The role includes coordinating maintenance activities, communicating with clients, and ensuring tasks are efficiently completed. Candidates should have a minimum of 2 years of relevant experience and be proficient in MS Office. The job requires excellent communication skills and a good understanding of maintenance procedures. This position offers opportunities to improve client service quality and operational efficiency.

Qualifications

• Minimum 2 years of relevant work experience.
• Proficient in MS Office applications.
• Good knowledge of maintenance procedures, equipment, tools, and applicable safety regulations.

Responsibilities

• Coordinate maintenance activities, including scheduling repairs and tracking completion.
• Communicate with clients to arrange appointments and address inquiries.
• Support maintenance staff by assigning tasks and monitoring progress.

Skills

Multitasking

Analytical skills

Problem-solving

Communication

Interpersonal skills

Education

GCE ‘O’ Level or equivalent

Tools

MS Office

Job description

Job Description – Service Administrator

The Service Admin is responsible for providing strong administrative support to the service team, ensuring smooth coordination of customer service and maintenance activities. This role involves handling service requests, scheduling appointments, maintaining accurate records, and ensuring tasks are completed efficiently to meet customer expectations.

Job Responsibilities

• Coordinate maintenance activities, including scheduling repairs, ordering parts/supplies, and tracking task completion.
• Communicate with clients to arrange appointments, provide updates, and address inquiries or concerns.
• Support and coordinate maintenance staff by assigning tasks, monitoring progress, and assisting with training when required.
• Manage workers’ schedules and attendance records.
• Maintain accurate documentation of service activities such as work orders, schedules, and equipment inventories.
• Ensure all maintenance work complies with regulations, safety standards, and company policies.
• Identify and recommend improvements to maintenance processes and procedures.
• Deliver excellent customer service by responding promptly and professionally to client requests.
• Perform other ad-hoc duties as assigned by the Company.

Job Requirements

• Minimum 2 years of relevant work experience.
• GCE ‘O’ Level or equivalent qualification.
• Proficient in MS Office applications.
• Good knowledge of maintenance procedures, equipment, tools, and applicable safety regulations.
• Strong multitasking, analytical, and problem-solving skills.
• Able to work independently and collaboratively as part of a team.
• Excellent communication and interpersonal skills for working with clients, contractors, and internal stakeholders.