Senior Systems Operations & Service Delivery Lead

Home Team Science and Technology Agency (HTX); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government technology agency in Singapore seeks a Project Manager to oversee systems maintenance, manage user support, and coordinate vendor operations. Candidates should have at least 5 years of experience in ICT project management, alongside relevant qualifications in Computer Studies or IT. Strong interpersonal and analytical skills are essential. This position offers the potential for permanent tenure after an initial two-year contract.

Qualifications

• At least 5 years of working experience in ICT project management or service delivery jobs, preferably in government-related projects.
• Good understanding of police intelligence work would be an advantage.
• Willingness to cope with a reasonably high level of stress.

Responsibilities

• Manage projects under warranty/maintenance phase ensuring smooth operations.
• Oversee operations and maintenance of data centres.
• Support users with project-related changes and issues.
• Formalize all contractual changes and monitor expenditures.
• Coordinate with vendors and external parties for project activities.

Skills

ICT project management

Service delivery

Vendor management

Interpersonal skills

Analytical skills

Communication skills

Education

Tertiary qualification in Computer Studies, IT, Electronics, Communications Engineering or equivalent

Project management certification (PMP, CITPM, etc.)

ITSM certification (ITIL)

Job description

A government technology agency in Singapore seeks a Project Manager to oversee systems maintenance, manage user support, and coordinate vendor operations. Candidates should have at least 5 years of experience in ICT project management, alongside relevant qualifications in Computer Studies or IT. Strong interpersonal and analytical skills are essential. This position offers the potential for permanent tenure after an initial two-year contract.