Senior Service & Operations Researcher - Public Sector

RMA CONSULTANTS PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A public sector consultancy in Singapore is seeking a researcher to design and conduct research that supports the public sector service. The role includes managing research projects, engaging stakeholders, and translating research insights into practical learning solutions. Ideal candidates will have strong analytical and communication skills, with 2 to 3 years of experience in customer insights or market research being advantageous. This opportunity allows for both independent and team collaboration.

Qualifications

• Strong analytical skills.
• Strong written and oral communication skills.
• Ability to engage and manage stakeholders at various levels.
• Ability to work independently and in a team.
• Interest in Service, Operations and Enforcement Management.
• 2 to 3 years of experience in customer insights/market research/consulting is a plus.

Responsibilities

• Design, plan and conduct research.
• Communicate research insights to support public sector practitioners.
• Propose research topics and designs.
• Conduct research on key emerging trends.
• Uncover citizens' insights using various research methods.
• Manage WOG quantitative research.
• Translate research insights into various learning products.
• Facilitate online and face-to-face communities.
• Design and implement learning interventions.

Skills

Analytical skills

Written communication

Oral communication

Stakeholder engagement

Teamwork

Job description

A public sector consultancy in Singapore is seeking a researcher to design and conduct research that supports the public sector service. The role includes managing research projects, engaging stakeholders, and translating research insights into practical learning solutions. Ideal candidates will have strong analytical and communication skills, with 2 to 3 years of experience in customer insights or market research being advantageous. This opportunity allows for both independent and team collaboration.