Senior Service Engineer [ Medical Equipment ]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading service management firm in Singapore is seeking an experienced Service Team Manager to lead and enhance performance. Responsibilities include overseeing daily operations, managing customer relationships, and driving service excellence across various environments. The ideal candidate will possess strong leadership and technical skills, ensuring compliance with safety standards. This role offers a salary range of $5000 to $7000 and operates Monday to Friday.

Responsibilities

• Lead, manage, and mentor the Service Team to ensure high performance.
• Oversee daily service operations and preventive maintenance.
• Plan and allocate service manpower effectively.
• Review and ensure accuracy of service documentation and reports.
• Drive service excellence by implementing quality improvements.
• Support the promotion and renewal of service contracts.
• Build and maintain strong customer relationships.
• Monitor performance indicators and provide regular reporting.
• Ensure all serviced products meet safety requirements.
• Collaborate cross-functionally with regional teams.
• Manage inventory of spare parts and tools.
• Lead technical training sessions for the service team.

Job description

Work Hours, Location & Salary

• Monday - Friday 9am to 6pm
• office: Kaki Bukit
• Salary: $5000 - $7000

Job Responsibilities

• Lead, manage, and mentor the Service Team to ensure high performance, strong technical capability, and consistent delivery of quality service.
• Oversee daily service operations, including preventive maintenance, corrective maintenance, repair works, and breakdown response for customers across hospitals, nursing homes, and home‑care environments.
• Plan and allocate service manpower effectively to meet operational needs and service turnaround expectations.
• Review and ensure accuracy of all service documentation, reports, assessments, and maintenance records in accordance with company standards.
• Drive service excellence by implementing service quality improvements, process enhancements, and compliance with OH&S and infection control policies.
• Support the promotion and renewal of service contracts; work closely with sales teams on contract strategy and customer engagement.
• Build and maintain strong customer relationships, acting as the escalation point for complex service issues and ensuring efficient resolution.
• Monitor performance indicators such as response times, service quality, productivity, and customer satisfaction, and provide regular reporting to management.
• Ensure all serviced products meet safety requirements and align with company policies and regulatory guidelines.
• Collaborate cross‑functionally with regional service management, logistics, sales, and technical teams to support business objectives.
• Manage inventory of spare parts, tools, and equipment, ensuring cost efficiency and availability.
• Lead technical training sessions and ensure continuous upskilling of the service team.