Senior/ Reservation Sales Executive

far east hospitality management (s) pte ltd; Singapore; Sur place; SGD 3 200 - 5 200; Plein temps

Avantages offerts par ce poste

Résumé du poste

The Far East Hospitality Central Reservations team is seeking a Senior/Reservation Sales Executive to manage hotel room bookings across channels and keep up-to-date records of reservations and requests. He/She liaises with bookers and hotels to ensure a smooth pre-arrival experience.

You will liaise with bookers and hotels to ensure a smooth pre-arrival experience, apply upselling techniques, and maintain accurate hotel information including promotions.

Qualifications

• Customer service experience in hospitality or reservations.
• Strong communication and administrative skills.
• Ability to work in a fast-paced environment and in a team.

Responsabilités

• Handle all reservations timely and accurately according to SOPs.
• Liaise with bookers and hotels for smooth pre-arrival experience.
• Maintain up-to-date information on promotions and hotel details.
• Utilise upselling techniques to maximise revenue opportunities.
• Ensure proper filing and recording of all correspondence.
• Follow department policies and procedures and perform other duties as assigned.

Connaissances

Customer service

Communication

Administration

Teamwork

Adaptability

Attention to detail

Formation

Diploma in any field

Outils

Property Management System

MS Office

Reservations system

Email system

Description du poste

Senior/ Reservation Sales Executive

Responsibilities

The Senior/Reservation Sales Executive is responsible for the management of all hotel room bookings from all channels and ensures an up-to-date record of all reservations and requests made. He/She liaises with bookers and hotels to ensure a smooth pre- arrival experience. Be part of Far East Hospitality dynamic Central Reservations team managing 18 hotels and 9 Serviced Residences.

• Handle all reservations received timely and accurately according to established SOPs.
• Liaise with bookers and hotels to ensure a smooth pre-arrival experience.
• Maintain up-to-date information on all hotel-related information including promotions.
• Utilize upselling techniques to maximize revenue opportunities.
• Ensure proper filing and recording of all correspondence.
• Ensure compliance with the department’s policies and procedures.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• Minimum Diploma in any field
• Knowledge in Property Management System will be an advantage
• Proficient in MS Office, email system, reservations system will be an advantage
• Display high level of customer service
• Possess strong communication and administration skills
• Able to adapt in a fast-paced environment.
• Able to work independently as well as a team
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)