Reservation Sales Executive

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 30,466 - 36,493; Full time

Job summary

Success Human Resource Centre Pte Ltd. is seeking a dedicated individual to manage client reservations and ensure a smooth customer experience. This permanent position involves liaising with hotels and bookers, handling special requests, and maintaining accurate reservation records.

The ideal candidate will have 1-2 years of relevant experience in Front Office or Customer Service Operations, strong communication skills, and the ability to work shifts. Knowledge of Property Management Systems is advantageous.

Qualifications

• 1 - 2 years of relevant experience in Front Office/Customer Service Operations.
• Knowledge in Property Management System is an advantage.
• Proficient in MS Office, reservations system is beneficial.

Responsibilities

• Handle reservations for clients including online travel agents.
• Liaise with bookers and hotels to ensure smooth arrivals.
• Ensure proper handling of hotel reservations.

Skills

Customer service

Communication

Administration

Tools

Property Management System

MS Office

Reservations system

Job description

- Permanent
- 44 hours and 5 days week
- Woods Square (Near Woodlands MRT)
- Up to $3000 + VB

Responsibilities

• Handle reservations for all clients including online travel agents, internal and ad-hoc hotline bookings
• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience
• Ensure proper handling and closure of hotel reservations
• Input and update reservations, record special requests/ changes and arrange for arrival and departure transfers
• Ensure timeliness of replies and accuracy of reservations forms through answer calls, reply emails and faxes
• Send extension check emails to corporate clients and ensure a reply within the deadline
• Prepare and send confirmation letters to guests
• Keep proper filing and recording of all correspondences
• Adhere to and support hotel related policies and procedures

Period

• Permanent

Working Hours

• 44 hours and 5 days week:
  • Monday to Friday: A: 8am-6pm B: 9am-7pm C: 10am-8pm
  • Saturday, Sunday and Public Holidays:
    • 8am-6pm

Location

• Woods Square (Near Woodlands MRT)

Requirements

• At least 1 - 2 years of relevant experience or in Front Office/Customer Service Operations
• Knowledge in Property Management System will be an advantage
• Proficient in MS Office, email system, reservations system will be an advantage
• Display high level of customer service
• Possess strong communication and administration skills
• Able to adapt in a fast-paced environment.
• Able to work independently as well as a team
• Able to work shifts, including weekends and public holidays (off-in-lieu if work on Public Holidays)