Assistant/Sales Manager (Serviced Residences)

Far East Hospitality; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Far East Hospitality Holdings Pte Ltd seeks a dynamic sales professional to drive growth for Serviced Residences across our Singapore cluster. You will handle daily sales activities, build client relationships, and promote our loyalty program.

The role requires a Diploma or Degree in Hospitality, strong negotiation and presentation skills, and the ability to perform under pressure in a fast-paced environment. You will collaborate with Revenue and Operations teams to optimize occupancy.

Qualifications

• Diploma or Degree in Hospitality/ Tourism/ Hotel Management or equivalent.
• Relevant experience in hotel sales (property agent, travel agent, travel trade).
• Excellent communication, interpersonal, networking and organisational skills.
• Strong negotiation and presentation skills.
• Able to work well under pressure in a fast paced environment.
• Ability to work both independently and as part of the team.

Responsibilities

• Represent the organization professionally presenting Serviced Residences' products and services.
• Engage in daily sales activities, including telemarketing, sales calls, Serviced Residence visits, entertainment, tradeshows, and presentations.
• Demonstrate proficiency in the sales process: establish rapport, ask open questions, follow up, manage expectations, address conflicts, overcome objections, close deals, and gather post-feedback.
• Acquire new sales leads / prospects and establish accounts to expand the client base.
• Foster and develop relationships with existing clients and customers to maintain loyalty.
• Manage leads, respond to inquiries promptly, and provide appropriate solutions.
• Collaborate with the Operations team to enhance guest experiences and with Revenue Management to optimize rates and occupancy.
• Provide regular updates to superiors and the team on activities and market insights.
• Meet monthly sales targets to achieve cluster budget objectives.
• Promote and enroll clients in the booker loyalty program.

Skills

Excellent communication

Interpersonal skills

Networking

Organisational skills

Negotiation

Presentation skills

Teamwork

Education

Diploma or Degree in Hospitality/Tourism/Hotel Management

Tools

CRM systems

Property management system

Job description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline. Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Job description:

Responsibilities

• Represent the organization professionally presenting Serviced Residences' products and services.
• Engage in daily sales activities, including telemarketing, sales calls, Serviced Residence visits, entertainment, tradeshows, and presentations.
• Demonstrate proficiency in the sales process: establish rapport, ask open questions, follow up, manage expectations, address conflicts, overcome objections, close deals, and gather post-feedback.
• Acquire new sales leads / prospects and establish accounts to expand the client base.
• Foster and develop relationships with existing clients and customers to maintain loyalty.
• Manage leads, respond to inquiries promptly, and provide appropriate solutions.
• Utilize company systems and sales tools effectively, including property management system and customer relationship management systems, and booker loyalty where applicable.
• Collaborate with the Operations team to enhance guest experiences.
• Collaborate with the Revenue Management team to optimize hotel rates and occupancy.
• Ensure timely responses and effective communication.
• Gather and share publicly available market information.
• Provide regular updates to superiors and the team on activities and market insights.
• Meet monthly sales targets to achieve cluster budget objectives.
• Promote and enroll clients in the booker loyalty program.
• Regularly review account portfolios, analyze performance, and present findings to management for action planning.
• Adhere to statutory regulations and internal guidelines/SOPs.
• Follow up with clients with outstanding or long-overdue payments.
• Participate in adhoc or promotion client and Serviced Residences activities.
• Perform any other duties assigned by supervisor, carrying them out diligently and professionally.

Requirements

• Diploma or Degree in Hospitality/ Tourism/ Hotel Management or equivalent
• Relevant experience in hotel sales (property agent, travel agent, travel trade)
• Excellent communication, interpersonal, networking and organisational skills
• Strong negotiation and presentation skills
• Able to work well under pressure in a fast paced environment
• Ability to work both independently and as part of the team