Assistant Reservations Manager

METT Singapore; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

METT Singapore, a Heritage Icon in Fort Canning Park, invites applications for the Assistant Reservations Manager role. You will support the Reservations teams in managing room inventory, optimise revenue, and ensure accurate processing of all reservations.

You will supervise the reservations team, contribute to forecasting and revenue strategies, and collaborate with Sales, Front Office and Revenue to drive commercial success for the hotel.

Qualifications

• At least 2 years of experience in a similar role within the hospitality industry.
• Proficiency in English, including a strong understanding of grammar, composition, and vocabulary.
• Excellent communication and interpersonal skills.
• Customer-focused with a positive attitude and a welcoming demeanour.
• Ability to perform well under pressure.

Responsibilities

• Support the daily operations of the Reservations department, ensuring accuracy and efficiency.
• Review and manage all reservations, amendments and cancellations on a daily basis.
• Maintain up-to-date and accurate guest profiles and reservation data.
• Assist in budgeting and forecasting processes and pricing strategies.
• Ensure high standards of service in all guest interactions and communications.

Skills

Hospitality experience

English proficiency

Communication skills

Interpersonal skills

Tools

Opera Cloud

Job description

Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.

SHG operates over 115 venues and with presence in 26 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

METT Singapore, a Heritage Icon in the heart of Fort Canning Park.

The hotel blends colonial charm with contemporary soul. Just minutes from Orchard Road, this lifestyle hotel features 84 rooms and suites, 2 pools, and exclusive venues for dining, wellness, and social connection. With every detail designed to inspire meaningful moments, METT Singapore is a destination where simplicity meets refined living.

Assistant Reservations Manager

The Assistant Reservations Manager supports the Reservations teams in managing room inventory, optimising revenue and ensuring accurate and efficient processing of all reservations.

This role plays a key part in maximising room sales through proactive selling, maintaining data accuracy and supporting forecasting and revenue strategies. The Assistant Reservations Manager is also responsible for supervising the reservations team, ensuring service standards are upheld and contributing to the overall commercial success of the hotel.

The main responsibilities of the Assistant Reservations Manager are summarised below; however the list is not exhaustive.

GENERAL DUTIES

• Support the daily operations of the Reservations department, ensuring accuracy and efficiency.
• Review and manage all reservations, amendments and cancellations on a daily basis.
• Ensure all booking information is accurate and communicated to relevant departments.
• Maintain organised records of reservations, correspondence and documentation.
• Undertake any other duties or tasks deemed reasonable by the Revenue Manager.

REVENUE & SALES OPTIMISATION

• Maximise room sales and revenue through proactive selling and upselling techniques.
• Maintain a strong sales mindset, identifying and capturing all revenue opportunities.
• Support pricing strategies and room inventory control in line with revenue management principles.
• Monitor booking trends and market demand, reporting changes to the Revenue Manager.
• Track and analyse rejected business to identify lost opportunities and improve conversion.
• Ensure commissions, rates and contracts are accurately applied.

RESERVATIONS OPERATIONS

• Check daily new reservations, changes and cancellations to ensure accuracy.
• Verify key arrivals and group bookings to ensure guest details, rates and requirements are correct.
• Maintain up-to-date and accurate guest profiles and reservation data.
• Ensure all systems and procedures are followed in line with hotel standards.
• Prioritise accuracy and quality in all reservation entries and documentation.

FINANCIAL & FORECASTING SUPPORT

• Support the Revenue Manager in budgeting and forecasting processes.
• Assist in monitoring room supply, demand and pricing strategies.
• Ensure compliance with hotel credit policies and payment procedures.
• Maintain accurate reporting and data integrity to support decision-making.

GUEST EXPERIENCE & SERVICE STANDARDS

• Ensure high standards of service in all guest interactions and communications.
• Handle guest enquiries and requests promptly and professionally.
• Ensure all correspondence is accurate, timely and aligned with brand standards
• Support the delivery of a seamless pre-arrival guest experience.
• Maintain a guest-centric approach in all reservation processes.

Communication & Working Relationships

• Work closely with Sales, Front Office, Revenue and other departments.
• Communicate reservation updates, group movements and VIP bookings effectively.
• Ensure accurate information flow between departments to support operations.
• Maintain strong relationships with internal stakeholders and external partners.

Knowledge, Skills, and Experience

• At least 2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel setting (not mandatory).
• Proficiency in English, including a strong understanding of grammar, composition, and vocabulary.
• Excellent communication and interpersonal skills.
• Basic computer skills, with prior experience in Opera Cloud software preferred.
• Customer-focused with a positive attitude and a welcoming demeanour
• Ability to perform well under pressure.
• High energy level with a positive outlook.
• A willingness to go above and beyond to meet guest expectations.
• A genuine passion for customer service and hospitality.