Hotel Reservations Agent

SEARCH AVENUE PRIVATE LIMITED; Singapore; On-site; SGD 19,000 - 32,000; Full time

Job summary

SEARCH AVENUE PRIVATE LIMITED is seeking a Reservations Agent / Operator to join a new luxury hospitality destination in Singapore. You will manage room reservation enquiries, convert bookings, and deliver guest service throughout the reservation process.

As the first point of contact for guests, you will drive revenue, ensure booking accuracy, and maintain high standards from enquiry to confirmation. Prior reservations/front office experience and proficiency with hotel reservation systems are

Qualifications

• Previous experience in reservations, hospitality, customer service, or front office operations preferred.
• Strong verbal and written communication skills with excellent telephone etiquette.
• Proficiency in Microsoft Office applications and hotel reservation systems.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• High level of accuracy and attention to detail.
• Service-oriented with a passion for creating positive guest experiences.
• Ability to work well under pressure in a fast-paced environment.
• Hospitality-related qualifications will be an advantage.
• Pre-opening hotel experience will be advantageous.

Responsibilities

• Handle room reservation enquiries via phone, email, and other communication channels in a professional and timely manner.
• Convert enquiries into confirmed bookings while ensuring all reservation details are accurately recorded.
• Provide guests with accurate information on room availability, rates, promotions, and hotel services.
• Respond promptly to guest requests and maintain a high standard of customer service at all times.
• Identify opportunities to maximise room revenue and promote hotel products and services where appropriate.
• Follow up on reservation enquiries and potential business opportunities.
• Maintain accurate reservation records and ensure all bookings are updated in the hotel management system.
• Support room inventory management and other reservation-related administrative duties.
• Ensure all guest interactions are handled professionally and in accordance with company service standards.
• Work closely with operational teams to ensure guest requirements and special requests are communicated effectively.
• Contribute to a seamless guest experience by maintaining accuracy, efficiency, and attention to detail in all reservation activities.

Skills

Verbal communication

Written communication

Organisational skills

Attention to detail

Customer service

Education

Hospitality qualifications

Tools

Microsoft Office

Hotel reservation systems

Job description

Our client is seeking a Reservations Agent / Operator to join a new luxury hospitality destination in Singapore. This role is responsible for managing room reservation enquiries, converting bookings, and delivering exceptional guest service throughout the reservation process.

As a key point of contact for guests, you will play an important role in driving revenue, maintaining booking accuracy, and ensuring a seamless guest experience from enquiry to confirmation.
Job Responsibilities:

• Handle room reservation enquiries via phone, email, and other communication channels in a professional and timely manner.
• Convert enquiries into confirmed bookings while ensuring all reservation details are accurately recorded.
• Provide guests with accurate information on room availability, rates, promotions, and hotel services.
• Respond promptly to guest requests and maintain a high standard of customer service at all times.
• Identify opportunities to maximise room revenue and promote hotel products and services where appropriate.
• Follow up on reservation enquiries and potential business opportunities.
• Maintain accurate reservation records and ensure all bookings are updated in the hotel management system.
• Support room inventory management and other reservation-related administrative duties.
• Ensure all guest interactions are handled professionally and in accordance with company service standards.
• Work closely with operational teams to ensure guest requirements and special requests are communicated effectively.
• Contribute to a seamless guest experience by maintaining accuracy, efficiency, and attention to detail in all reservation activities.

Job Requirements:

• Previous experience in reservations, hospitality, customer service, or front office operations preferred.
• Strong verbal and written communication skills with excellent telephone etiquette.
• Proficiency in Microsoft Office applications and hotel reservation systems.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• High level of accuracy and attention to detail.
• Service-oriented with a passion for creating positive guest experiences.
• Ability to work well under pressure in a fast-paced environment.
• Hospitality-related qualifications will be an advantage.
• Pre-opening hotel experience will be advantageous.

Location: Central

Work Hours: 5 days work week (shift duties required)

Salary: Up to $2,900

We regret that only shortlisted candidates will be notified.