Senior Reservations Sales Executive — Elevate Hotel Bookings

far east hospitality management (s) pte ltd; Singapore; On-site; SGD 3,200 - 5,200; Full time

Benefits offered by this job

Job summary

The Far East Hospitality Central Reservations team is seeking a Senior/Reservation Sales Executive to manage hotel room bookings across channels and keep up-to-date records of reservations and requests. He/She liaises with bookers and hotels to ensure a smooth pre-arrival experience.

You will liaise with bookers and hotels to ensure a smooth pre-arrival experience, apply upselling techniques, and maintain accurate hotel information including promotions.

Qualifications

• Customer service experience in hospitality or reservations.
• Strong communication and administrative skills.
• Ability to work in a fast-paced environment and in a team.

Responsibilities

• Handle all reservations timely and accurately according to SOPs.
• Liaise with bookers and hotels for smooth pre-arrival experience.
• Maintain up-to-date information on promotions and hotel details.
• Utilise upselling techniques to maximise revenue opportunities.
• Ensure proper filing and recording of all correspondence.
• Follow department policies and procedures and perform other duties as assigned.

Skills

Customer service

Communication

Administration

Teamwork

Adaptability

Attention to detail

Education

Diploma in any field

Tools

Property Management System

MS Office

Reservations system

Email system

Job description

The Far East Hospitality Central Reservations team is seeking a Senior/Reservation Sales Executive to manage hotel room bookings across channels and keep up-to-date records of reservations and requests. He/She liaises with bookers and hotels to ensure a smooth pre-arrival experience.

You will liaise with bookers and hotels to ensure a smooth pre-arrival experience, apply upselling techniques, and maintain accurate hotel information including promotions.