Reservations Executive

TALENTS@WORK PTE. LTD.; Singapore; Presencial; SGD 30 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

AWS

Performance Bonus

Staff Meals

14 days Annual Leave

Family care leave

Birthday leave

Resumo da oferta

Talents@Work Pte Ltd in Singapore's Orchard Area seeks a hospitality Reservations Associate to handle enquiries, convert them into bookings, and ensure a smooth guest experience.

Manage communications across phone, email, and digital channels, and use reservation systems. Mandarin ability is a plus; willingness to work shifts including weekends and public holidays is required.

Qualificações

• Experience in reservations, customer service, or hospitality operations is an advantage.
• Strong communication skills with professional phone and email etiquette.
• Attention to detail and administrative accuracy.
• Comfortable using computer systems and reservation platforms.
• Organised and able to manage multiple tasks in a fast-paced environment.
• Able to work shifts, weekends, and public holidays.
• Able to communicate in Mandarin to serve Mandarin-speaking customers.
• Customer-focused with a strong service mindset.

Responsabilidades

• Handle room reservation enquiries via phone, email, and digital channels.
• Convert enquiries into confirmed bookings accurately and efficiently.
• Provide clear information on room options, promotions, and hotel offerings.
• Identify upselling and cross-selling opportunities where appropriate.
• Respond to guest requests professionally and in a timely manner.
• Ensure reservation details are recorded accurately in booking systems.
• Support administrative tasks related to reservations and room inventory.
• Maintain high service standards in all guest communications.

Conhecimentos

Reservations

Customer service

Phone etiquette

Email etiquette

Attention to detail

Administrative accuracy

Reservations platforms

Multitasking

Mandarin communication

Guest-focused service

Ferramentas

Reservation systems

Descrição da oferta de emprego

Description

Enjoy helping guests, handling bookings, and delivering great service? Join a hospitality team where you’ll play a key role in converting enquiries into bookings while creating a smooth and positive guest experience.

Location: Orchard Area

Timing: 44 hours, 5 days, operational shift (8am-5pm / 1.30pm-11pm / 10.30pm-8am)

Benefits: AWS + Performance Bonus + Staff Meals + 14 days A/L + 2 days family care leave + 1 birthday leave.

Key Responsibilities

• Handle room reservation enquiries via phone, email, and digital channels

• Convert enquiries into confirmed bookings accurately and efficiently

• Provide clear information on room options, promotions, and hotel offerings

• Identify upselling and cross-selling opportunities where appropriate

• Respond to guest requests professionally and in a timely manner

• Ensure reservation details are recorded accurately in booking systems

• Support administrative tasks related to reservations and room inventory

• Maintain high service standards in all guest communications
  

Requirements

• Experience in reservations, customer service, or hospitality operations is an advantage

• Strong communication skills with professional phone and email etiquette

• Good attention to detail and administrative accuracy

• Comfortable using computer systems and reservation platforms

• Organised and able to manage multiple tasks in a fast-paced environment

• Able to work shifts, weekends, and Public Holidays

• Able to communicate in Mandarin to serve Mandarin-speaking customers

• Customer-focused with a strong service mindset
  

Talents@Work Pte Ltd (21C0501)
Tan Jin Kai (R23115830)