Reservation Sales Specialist Upsell & Guest Experience

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.; Singapore; On-site; SGD 27,900 - 42,408; Full time

Job summary

Far East Hospitality Management (S) PTE. LTD. operates a dynamic Central Reservations team that manages 18 hotels and 9 serviced residences in Singapore.

The role requires handling inquiries via multiple channels with accuracy and effective SOP adherence. The successful candidate will liaise with bookers and property partners to ensure smooth pre-arrival experiences, maintain current promotions, and maximize upselling opportunities while upholding high standards of customer service.

Qualifications

• Diploma holders welcomed; relevant hospitality experience a plus.
• Familiarity with property management system and reservations tools.
• Strong customer service and administrative capabilities.

Responsibilities

• Handle reservations received via all channels timely and accurately according to SOPs.
• Liaise with bookers and hotels/sales to ensure smooth pre-arrival experience.
• Maintain up-to-date information of all promotions and hotels information.
• Maximize opportunities through upselling techniques.
• Ensure proper filing and recording of all correspondences.
• Compliance with department’s related policies and procedures.
• Supports management as and when required.

Skills

Customer service

Communication

Administration

Teamwork

Adaptability

Independent work

Education

Diploma

Tools

Property Management System

MS Office

Reservations system

Job description

Far East Hospitality Management (S) PTE. LTD. operates a dynamic Central Reservations team that manages 18 hotels and 9 serviced residences in Singapore.

The role requires handling inquiries via multiple channels with accuracy and effective SOP adherence. The successful candidate will liaise with bookers and property partners to ensure smooth pre-arrival experiences, maintain current promotions, and maximize upselling opportunities while upholding high standards of customer service.