Senior Product Specialist

BESI SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Technical Product Management professional to enhance product and service offerings. Responsibilities include data collection, feasibility studies, and customer support for product launches. The ideal candidate has at least 5 years of experience in a complex technical environment, preferably in the semiconductor backend industry. Strong analytical and communication skills are essential, alongside a degree in Mechanical‑Electrical or Mechatronic Engineering. This position may require travel up to 50%.

Qualifications

• Minimum 5 years experience in a complex Technical environment.
• 3 years in Product Support with customer engagement.
• Experience within semiconductor backend industry is a plus.

Responsibilities

• Collects process and competitor data at the customer site.
• Scouts and reports new product ideas to enhance the portfolio.
• Conducts feasibility studies and supports customer sample builds.

Skills

Strong analytical skills

Excellent communication skills

Good PC knowledge

Very good command of English

Chinese or Korean language

Education

Diploma or degree in Mechanical‑Electrical or Mechatronic Engineering

Tools

MS Office

Job description

Job Description :

Technical Product Management

• Collects process / production / competitor data at customer site
• Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
• Provides support for FC & AFC model introduction (launching, demo, semi shows)
• Conducts feasibility studies and support customer sample build requests
• Engages in R&D projects during product definition / requirement engineering, in‑house and onsite testing
• Builds‑up strong technical know‑how on product / problem solving via structured knowledge transfer between the Product Line, R&D teams and different regional support centres
• Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)

Pre- & After Sales Support

• Conducts evaluations, benchmarks and demos
• Support Sales and CPMs during Pre‑Sales activities
• Establishes good customer relationship on technical level with all key accounts assigned
• Provides Technical Info and Updates to CPMs and Sales
• Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution

Know How Transfer

• Troubleshoots and maintains demo equipment if necessary
• Conducts training on existing and future FC platforms to FSE’s and customers

Requirements :

Education

• Diploma or degree in Mechanical‑Electrical or Mechatronic Engineering

Work experience

• Minimum 5 years of experience in a complex Technical environment, 3 years in Product Support environment with customer engagement
• Experience within semiconductor backend industry (Flip Chip process/application experience is a plus)
• Comprehensive experience on 2100 ESEC FC and Datacon 8800 platform is a plus

Expertise and methodology

• Good PC, MS‑Office knowledge
• Very good command of English (spoken & written)
• Chinese or Korean language desirable
• Knowledge, experience and practice on ESG initiatives is an added advantage

Other requirement criteria

• Very strong analytical skills
• Excellent communication skills
• High level of assertiveness
• High degree of flexibility required
• Good behaviour in customer relations
• MS-Office intercultural understanding
• Travel readiness up to 50%