Senior Product Owner APAC Claims

Chubb; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global insurance company in Singapore is seeking a Senior Product Owner to lead regional claims initiatives. This role involves defining and refining claim capabilities while ensuring alignment with sales and technology teams. The ideal candidate should have a strong background in consumer insurance, digitalization, and agile practices, focusing on driving efficiency, automation, and customer satisfaction across multiple markets. The position offers a full-time schedule with leadership opportunities in a dynamic environment.

Qualifications

• Experience in consumer insurance and claims management.
• Strong commercial mindset with ability to build business cases.
• Hands-on experience in backlog ownership and agile delivery.

Responsibilities

• Define long-term claim capabilities vision and technology roadmap.
• Own and manage the regional claims backlog.
• Partner with country teams to capture market-specific requirements.
• Balance feature delivery with technical feasibility.

Skills

Insurance knowledge

Digitalization

Data Analytics

Agile methodology

Stakeholder management

Education

Agile or Product Owner certification

Job description

We are seeking a seasoned Senior Product Owner for Regional Claims – to drive priorities and alignment for Claim capabilities across multiple product line and distribution in APAC across 10 markets:

• Individual Personal Lines (IPL) excluding Automotive

The Senior Product Owner will work closely with both the Sales and Claim head of product lines and distribution to define the claim strategy, initiatives and roadmap to optimize the investment allocated for technology delivery. This role will work closely with the Claim Technology delivery to balance regional standardization with local requirements, while ensuring claims processes deliver efficiency, automation, and superior customer experience.

This is a pivotal leadership role shaping the future of digital claims, with a mandate to drive digital adoption (DFNOL), straight-through processing, customer satisfaction (NPS), cost efficiency, and claims performance across multiple markets and distribution channels.

Key Responsibilities

Claim Capabilities Vision & Strategy for the Region

Define and continuously refine the long-term claim capabilities vision and technology roadmap for APAC consumer claims, aligned with business goals, customer needs, and evolving market trends.

Translate strategic objectives into actionable product initiatives with measurable outcomes.

Champion innovation, digitalization, and automation in claims processes.

Backlog Ownership & Prioritization

Define and prioritize Claim capabilities delivery for APAC consumer claims, aligned with business goals, customer needs, and evolving market trends.

Own and manage the regional claims backlog for APAC consumer products across distribution channels

Apply data-driven prioritization leveraging sales volume, premium, claims ratio, and claims expenditure to optimize ROI for technology claim budget.

Balance customer experience, cost efficiency, and commercial impact in decision-making.

Regional Claim Capabilities Leadership

Partner with country claims and product teams to capture market-specific requirements and identify opportunities for reuse and scalability.

Drive regional consistency while accommodating regulatory, operational, and distribution nuances.

Act as a bridge between country teams and regional leadership, ensuring alignment and adoption. The same between Global claim leadership and regional level for alignment.

Partner with business, technology and operations to ensure successful rollout and adoption

Work closely with the Customer Insight and CX product owner on NPS analysis, conduct customer research and competitor benchmarking to inform prioritization and design.

Embed feedback loops and continuous improvement into the product lifecycle between Customer, Sales and Claim / Operational team

Technology & Delivery Collaboration

Collaborate with APAC head of Claim Technology, Digital team and Operation to deliver scalable, high-quality solutions and adoption

Balance feature delivery with technical feasibility, system resilience, and management of technical debt across the backlog

Lead agile squads as the Product Owner, ensuring clear backlog definition, prioritization, and delivery.

Lead and facilitate the Claim QPR across Business and Technology to set quarterly priority and communicate.

Business & Stakeholder Management

Build and present strong business cases for investment and prioritization decisions.

Collaborate with sales, distribution, and product teams to ensure claims processes support product growth and retention.

Influence senior stakeholders across product lines, distribution and markets, driving consensus on priorities.

Success Metrics & Performance Management

Define and monitor KPIs for claims technology delivery performance, including:

• Straight-through processing
• Customer NPS and satisfaction
• Claims turnaround times

Ensure ongoing technology delivery of measurable improvements.

Change Management & Compliance

Lead change management and adoption across country teams, embedding new claims processes and digital solutions.

Ensure compliance with regulatory, legal, and risk management frameworks across multiple jurisdictions.

Proactively identify risks and dependencies, mitigating impact to delivery and operations.

Qualifications

Insurance & Business Acumen

Experience in consumer insurance, digitalization and claims management

Proven ability to connect sales, premium, claims data for prioritization and business impact.

Strong commercial mindset with experience building and delivering business cases benefits.

Experience with Data Analytics and AI initiative is preferred

Agile or Product Owner certification is preferred

Strategic Thinking and Decision Making

Understands regional claim vision, business goals, and market dynamics and can align backlog priorities with based on benefit outcomes and business impact.

Uses data-driven insights to prioritize and justification across each prioritization with business impact.

Pragmatic and strategic decision-making skills

Claim Capabilities Leadership and Stakeholder Management

Hands‑on experience in backlog ownership, prioritization, and agile delivery.

Engages with business leaders, sales, operations and external partners.

Balances competing priorities and manages trade‑offs transparently.

Strong senior stakeholder communication and influencing skills set

Proven collaboration with Technology and digitalization transformation to deliver business outcome

Job Info

• Job Identification 25958
• Job Schedule Full time
• Regular or Temporary Regular
• Job Category Product Owner
• Legal Employer Chubb Asia Pacific Pte. Ltd.