Senior Patient Service Associate Executive, Pre-Operative & Admitting Services

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore is seeking a Senior/Patient Service Associate Executive to oversee customer service operations within admissions. The role involves leading a team, managing staff schedules, and supporting improvements in service processes. Candidates should possess a diploma or equivalent experience in customer service, excellent interpersonal skills, and preferably experience with the SAP system. Flexibility in working hours is also required.

Qualifications

• Diploma with 2 years of frontline customer service experience or GCE ‘O’ / ‘N’ Level with 7 years of experience.
• Customer-oriented with excellent interpersonal skills.
• Experience with SAP will be advantageous.

Responsibilities

• Lead a team to deliver professional customer service.
• Manage staff rostering and support process improvement.
• Assist in handling service feedback and resolving operational issues.

Skills

Customer-oriented

Excellent interpersonal skills

Attention to detail

Education

Diploma in any discipline

GCE 'O' / 'N' Level

Tools

SAP system

Job description

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Senior/Patient Service Associate Executive, Pre-Operative & Admitting Services (Admissions Hotline)

Job Category: Ancillary

Posting Date: 15 Jan 2026

You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres.Your responsibilities include managing staff rostering, coaching and training team members, as well as supporting process improvement initiatives. In addition, you will assist in handling service feedback, resolving operational issues, and providing coverage support for team members when required.

Requirements

• Diploma in any discipline with 2 years of frontline customer service experience or GCE ‘O’ / ‘N’ Level with 7 years of frontline customer service experience
• Customer-oriented with excellent interpersonal skills and attention to detail
• Experience with SAP system will be advantageous
• Able to work staggered hours between 7.30am and 6.00pm on weekdays