Senior Patient Service Associate, Business Office (Financial Counselling)

SENGKANG GENERAL HOSPITAL PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking a Financial Counsellor to provide inpatient financial counselling to patients and their families. Responsibilities include handling queries about payment options and healthcare financing, maintaining documentation, and supporting departmental projects. The ideal candidate should have a diploma and at least one year of relevant experience, alongside strong interpersonal skills and a keen attention to detail.

Qualifications

• At least 1 year of relevant experience in a similar role.
• Highly motivated and adaptable to changes in the workplace.
• Must be a good team player.

Responsibilities

• Provide inpatient financial counselling to patients and next-of-kin.
• Attend to financial counselling enquiries and ensure timely case closures.
• Maintain secured document keeping and participate in quality improvement projects.

Skills

Interpersonal skills

Communication skills

Customer-oriented

Flair for numbers

Education

Diploma

Job description

Responsibilities

You will provide inpatient financial counselling to patients and their next-of-kin involving patient consent and authorization, estimated bills, healthcare financing and assistance schemes, payment options and payment collection. You will attend to financial counselling enquiries and follow through timely case closures. Other responsibilities include computation of statistical information, checking of document completeness, maintaining secured document keeping, participating in quality improvement projects, and providing administrative support to the department.

Qualifications

• Diploma, preferably with at least 1 year of relevant experience
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• Customer-oriented and meticulous with a flair for numbers