Senior Ops Lead, Surgical & Specialised Services

NUHS; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

National University Polyclinics seeks a Senior/Assistant Manager for Surgical & Specialised Services to lead clinical service operations across the continuum of care. You will work with nurse managers and stakeholders to meet customer service, volume, and financial targets, while guiding a team of staff and ensuring strong communication.

The role involves budgeting, developing new services, and contributing to campus development initiatives. Singapore Citizens and Permanent Residents may apply.

Qualifications

• Degree in any discipline with minimum 3 years’ work experience in healthcare.
• Experience in healthcare operations is advantageous.
• Strong analytical and communication skills required.
• Ability to manage a cohesive team and drive cross-functional collaboration.
• Proficient in Microsoft Office applications and hospital software is a plus.

Responsibilities

• Manage service point operations assigned.
• Oversee daily operations including front counter services and admin matters.
• Propose innovative services to improve patient care and service levels.
• Achieve volume and financial targets for clinical services.
• Manage budgeting and regular reviews with clinical heads; develop new services.
• Supervise non-nursing staff and conduct appraisals.
• Ensure induction and training for non-nursing staff to maintain capability.
• Handle recruitment and retention to sustain a skilled workforce.
• Facilitate two-way communication between staff and management; escalate issues as needed.
• Participate in committees and campus development activities.

Skills

Analytical thinking

Communication skills

Project management

Team leadership

Budgeting

Education

Degree in any discipline

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

National University Polyclinics seeks a Senior/Assistant Manager for Surgical & Specialised Services to lead clinical service operations across the continuum of care. You will work with nurse managers and stakeholders to meet customer service, volume, and financial targets, while guiding a team of staff and ensuring strong communication.

The role involves budgeting, developing new services, and contributing to campus development initiatives. Singapore Citizens and Permanent Residents may apply.